Summary
Overview
Work History
Education
Skills
Work Availability
Software
Websites
Timeline
Hi, I’m

GEORGIA HETHERINGTON-LEVITT

Forest Park,IL
GEORGIA HETHERINGTON-LEVITT

Summary

Highly skilled and self-motivated customer service representative with exceptional oral and written communication abilities, empathy, active listening, and analytical problem-solving skills. Utilizes service-oriented behaviors to enhance customer experiences by understanding their desires and providing customized solutions to foster loyalty. Committed to delivering courteous, prompt, detailed, and accurate support as a professional call center customer service representative. Experience in managing outbound and inbound calls, handling emergency issues with patience and tact. Brings an excellent safety record and high customer ratings to rideshare contracting opportunities, always treating all customers with respect to build a positive brand image. Recognized for dedication to excellence and ability to bear bad news while maintaining a positive attitude in a creative environment. Innovative thinker who consistently strives to find new solutions to challenges.

Overview

15
years of professional experience

Work History

House of Binah's Collection

Artist
05.2021 - Current

Job overview

  • Creative Director and Designer of upscale artisan home décor
  • Spearheaded sales, marketing, accounts payable/receivable, web design and social media content.
  • Designed custom artwork for clients, meeting their creative vision and ensuring satisfaction with final product.
  • Utilized social media platforms proactively to promote personal brand awareness while engaging with potential clients or collaborators regularly.
  • Contributed to creative process through original ideas and inspiration.
  • Designed custom artwork for clients, meeting their creative vision and ensuring satisfaction with the final product.
  • Sold original art pieces through online platforms, gallery exhibitions, and direct customer interactions, generating consistent revenue streams while maintaining an active artist presence within the community.
  • Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.

Lyft

Rideshare Driver
10.2015 - Current

Job overview

  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Responded to passenger concerns and complaints politely and professionally.
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Picked up riders at designated locations and greeted upon vehicle entry.

JP MORGAN AND CHASE BANK N.A.

Corporate Card Client Specialist III (2012-2014)
11.2012 - 10.2014

Job overview

  • Managed 50+ diverse portfolio of commercial credit card accounts, ensuring compliance with internal policies and external regulations.
  • Processed SCRA and Military correspondence, along with Bankruptcy/Death/Disability Correspondence
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution.
  • Reduced delinquency rates with consistent follow-up on high-risk accounts and timely implementation of workout solutions.
  • Maintained detailed records of all client interactions, transactions, and correspondence, ensuring easy retrieval of information when needed and promoting transparency in communication across the team.
  • Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.

JP MORGAN AND CHASE BANK N.A.

HL Loss MIT/Collection (3/2011-12/2012)
03.2011 - 11.2012

Job overview

  • Worked on mortgage and HELOC delinquent loans ranging from 3-120 days (about 4 months) delinquent with repayment solutions
  • Analyzed customers' financial situation; to negotiate balance payoff on Mortgage and home equity loans, when applicable and provided alternatives to foreclosure such as loan refinancing, short sale, settlement (HELOC), deed-in-lieu
  • Followed and adhered to all policy and procedures on the company as well as Fannie Mae, Freddie Mac, FHA, VA loan servicing requirement
  • Safeguarded sensitive client information by adhering strictly to data privacy regulations throughout the home lending process.

US DEPT OF EDUCATION (CONTRACTOR) FMS

Student Loan Recovery Specialist
09.2009 - 03.2011

Job overview

  • Collaborated with team of collectors to achieve monthly targets, sharing best practices, and learning from others' experiences.
  • Negotiated arrangements with borrowers to bring accounts out of defaulted status with approved Rehabilitation program/Settlements/Payoff/wage garnishments/disability options
  • Collaborated with team of collectors to achieve monthly targets, sharing best practices, and learning from others' experiences.
  • Boosted overall collections department performance with consistent achievement of personal monthly goals for recovered funds.
  • Improved client satisfaction through timely communication and resolution of account discrepancies.
  • Negotiated payment arrangements with customers, resulting in increased revenue and reduced delinquencies.

Education

College of DuPage
Glen Ellyn, IL

Associate of Arts from Graphic Design
06.2017

University Overview

Lincoln Technical Institute
Melrose Park, IL

Vocational Diploma from Automotive Engineering
08.2003

University Overview

Marie Curie Metropolitan High School of The Performing Arts
Chicago, IL

High School Diploma
06.1998

University Overview

  • National Music Honors Society
  • Honor Roll 1996-1998
  • Professional Development Economics and Consumers Education
  • 2.7 GPA
  • Extracurricular Activities: Pep Band , stage Gaffer
  • Clown Club Member

Skills

  • Critical Thinking
  • Negotiation
  • Social Media
  • CRM Software
  • Data Entry
  • Concept Development
  • Customer Empathy
  • Friendly, Cheerful Outlook
  • Problem-Solving
  • Teamwork and Collaboration
  • Cross-cultural understanding
  • Small business operations
  • Vendor Relations
  • Business marketing
  • Planning and execution
  • Driven and Determined
  • Customer Relations/Service
  • Website Management
  • Product sourcing
  • Digital Marketing Strategy
  • Online Advertising
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

CRM

Websites

Timeline

Artist
House of Binah's Collection
05.2021 - Current
Rideshare Driver
Lyft
10.2015 - Current
Corporate Card Client Specialist III (2012-2014)
JP MORGAN AND CHASE BANK N.A.
11.2012 - 10.2014
HL Loss MIT/Collection (3/2011-12/2012)
JP MORGAN AND CHASE BANK N.A.
03.2011 - 11.2012
Student Loan Recovery Specialist
US DEPT OF EDUCATION (CONTRACTOR) FMS
09.2009 - 03.2011
College of DuPage
Associate of Arts from Graphic Design
Lincoln Technical Institute
Vocational Diploma from Automotive Engineering
Marie Curie Metropolitan High School of The Performing Arts
High School Diploma

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GEORGIA HETHERINGTON-LEVITT