Georgia Kalampaki

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating , as well as excellent customer service and relationship-building skills. Proficient in using independent decision-making and sound judgement to positively impact company success generating nearly $11 Million in revenue over a seven -year period in small-town restaurant business. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Assistant Store Manager

Pats Select Pizza and Grill, Oxford, PA

08/2019 – 12/2023

Subdivision of a family-owned and operated casual dining company with locations in New Jersey, Pennsylvania, Delaware, and Maryland. They specialize in pizza, pasta, and other American favorites presenting a family-friendly dining experience. Through collaborating with management and staff, created marketing and fiscal campaigns that generated over $6.5 Million in revenue and cost savings over a four year period.

· Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

· Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures

· Provided weekly work schedules to employees to accommodate business demands and vacation requests.

· Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.

· Provided support to store manager in budgeting processes, helping maintain financial stability for the business.

Assistant Store Manager

Pats Select Pizza and Grill, Smyrna, DE

09/2016 – 08/2019

Subdivision of a family-owned and operated casual dining company with locations in New Jersey, Pennsylvania, Delaware, and Maryland. Collaborated with management and staff to generate $4.5 million in profits in four years.

· Boosted customer satisfaction by providing exceptional service and addressing concerns promptly

· Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.

· Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization

· Negotiated deals with vendors and reducing shrinkage through loss prevention strategies and increased profits.

PRIOR RETAIL EXPERIENCE

Owner- Operator

Amazon, Thessaloniki , Greece

For more than 10 years, founded, owned, managed, and operated a modern boutique specializing in fashions for women and teens. Developed and implemented strategies through marketing research and trend analysis generating thousands of new and returning customers. Implemented innovative store layout and design.

· Increased customer satisfaction by 60% through enhanced customer service, opinion surveys, analysis, and increased product offerings.

· Strengthened relationships with suppliers to negotiate better pricing, materials and improving profit margins by 50%.