Georgia Kelly
Topeka,KS
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
3
3
years of professional experience
Work History
Server
TaCo
Topeka, KS
08.2024 - Current
- Make sure everyone in my section feels welcomed and is taken care of.
- Responded promptly to guest complaints or concerns to maintain positive relationships between restaurant management and patrons.
- Resolved technical problems in a timely fashion, utilizing problem-solving skills.
- Utilized teamwork skills to collaborate effectively with kitchen staff during busy periods.
- Used focus and memorization skills to keep track of tables and remember orders.
- Created and maintained optimal communication chain, reducing guest dissatisfaction.
- Prioritized multiple tasks in a dynamic environment and stayed calm and composed.
- Memorized menu to help diners make informed meal choices.
- Effectively managed large parties by providing efficient, attentive service while ensuring accuracy with orders.
- Greeted and accommodated guests, building a positive experience from the first interaction.
- Suggested additional items to customers to increase restaurant sales.
- Attended company and restaurant trainings and meetings to improve serving skills.
Server
Red Robin
Topeka, KS
08.2021 - 11.2024
- Utilized teamwork skills to collaborate effectively with kitchen staff during busy periods.
- Prepared and served food and beverages to customers.
- Effectively managed large parties by providing efficient, attentive service while ensuring accuracy with orders.
- Filled condiment, salt, and pepper, and napkin containers.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Prepared checks to itemize and total meal costs and sales taxes.
- Monitored food and beverage levels to satisfy customer needs.
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Persuaded or influenced guest purchase by enticing with higher margin items and add-ons.
- Wrote patrons' food orders on order slips or entered orders into computers for transmittal to kitchen staff.
- Memorized menu to help diners make informed meal choices.
- Checked on guests to verify satisfaction with each course.
- Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty.
- Resolved customer complaints and inquiries in a timely manner.
- Attended company and restaurant trainings and meetings to improve serving skills.
- Assisted with training of new staff members.
- Answered telephones to take reservations or to-go orders.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
Server
Topeka Country Club - Pool
Topeka, KS
05.2024 - 07.2024
- Responded promptly to guest complaints or concerns to maintain positive relationships between restaurant management and patrons.
- Utilized teamwork skills to collaborate effectively with kitchen staff during busy periods.
- Checked patron identification to verify minimum age requirements for consumption of alcoholic beverages.
- Created and maintained optimal communication chain, reducing guest dissatisfaction.
- Prepared and served food and beverages to customers.
- Wrote patrons' food orders on order slips or entered orders into computers for transmittal to kitchen staff.
- Monitored food and beverage levels to satisfy customer needs.
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
- Checked on guests to verify satisfaction with each course.
- Used good communication skills to reduce guest dissatisfaction.
- Processed payments and completed register transactions accurately.
- Memorized frequent customer preferences to build relationships and loyalty.
- Presented menus to answer questions about items and make recommendations.
Education
BBA - Entrepreneurship
Washburn University of Topeka
Topeka, KS04-2028
High School Diploma -
Topeka High School
Topeka, KS05-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Works well under pressure
- Hospitality service expertise
- Memorization skills
- Suggestive selling
- Quality control
- Order Accuracy
- Leadership
- Delegation
Timeline
Server
TaCo
08.2024 - Current
Server
Topeka Country Club - Pool
05.2024 - 07.2024
Server
Red Robin
08.2021 - 11.2024
BBA - Entrepreneurship
Washburn University of Topeka
High School Diploma -
Topeka High School
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