GEORGIA LANE, RN
Summary
Registered Nurse with a compassionate approach and strong communication skills. Demonstrates analytical thinking and meticulous attention to detail in clinical settings. Proven ability to work autonomously while exercising sound clinical judgment.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Performance Improvement Consultant / Nurse Navigator
Wilmington VA
01.2017 - Current
- Conducted training sessions to educate staff on best practices and procedures.
- Executed data analysis using Excel, creating reports to present findings and recommendations.
- Collaborated with department heads to identify opportunities and develop actionable solutions.
- Reviewed policies and procedures for accuracy, consistency, and compliance with standards.
Case Manager
United Health Group
01.2016 - 01.2017
- Adhered to ethical standards to safeguard client confidentiality.
- Advocated for client rights and access to essential resources.
- Delivered comprehensive case management services, including intake, assessment, and crisis intervention.
- Coordinated services between healthcare providers and clients to enhance support.
Director of Quality Assurance
Brandywine Counseling and Community Services
01.2015 - 01.2016
- Developed and implemented risk management programs to minimize negative patient outcomes through thorough risk identification and analysis.
- Managed incident reporting, including root cause analysis and action plans development for compliance audits.
- Conducted ongoing education and audits to ensure sustained compliance with industry standards.
- Ensured adherence to evidence-based practices and executed performance measurement activities.
Director of Nursing
Lodge Lane Assisted Living
01.2010 - 01.2015
- Facilitated startup of new nonprofit assisted living community, focusing on hiring and training nursing staff.
- Maintained staff turnover below 20%, exceeding organizational benchmarks.
- Collaborated with management team to establish memory care unit, defining specifications for security systems.
- Served as AWSAM Trainer, enhancing overall staff competencies.
- Initiated QAPI program, organizing routine care conferences with residents and families as QA Committee Director.
- Assessed prospective residents per state regulations, ensuring person-centered care delivery.
Quality Assurance Nurse
State of Delaware DHCI
01.2007 - 01.2010
- Monitored nursing performance, identifying key areas for enhancement in care delivery.
- Conducted root cause analyses to investigate factors impacting patient care.
- Participated in quality improvement activities, reporting patient care issues promptly.
- Utilized research to inform performance improvement strategies and evaluated their effectiveness.
- Established a culture of safety and accountability throughout the organization.
- Identified and analyzed critical variances to support performance improvement initiatives.
Charge Nurse
Memorial Hospital of Salem County
01.2005 - 01.2007
- Delivered high-quality care in acute medical and surgical ICU settings.
- Supervised nursing staff to enforce hospital protocols consistently.
- Coordinated multidisciplinary patient care plans to enhance outcomes.
- Trained and mentored new nursing staff on best practices and policies.
- Prioritized assignments according to individual staff strengths and expertise.
- Conducted real-time chart audits to ensure documentation accuracy.
Staff RN
Christiana Care Health Systems
01.1998 - 01.2005
- Executed nursing responsibilities across medical-surgical and ICU units to ensure optimal patient care.
- Responded swiftly to emergencies, effectively managing code blue situations.
- Educated patients and families on disease management and healthcare navigation.
- Delivered customized patient care and education to diverse populations within hospital settings.
- Administered medications while monitoring patient responses to treatment protocols.
- Collaborated with multidisciplinary teams to improve coordination of patient care.
- Documented patient progress accurately and promptly to uphold comprehensive records.
Education
Bachelor of Science - Behavioral Science
Wilmington University
New Castle, DEAssociate of Science - Nursing
Delaware Technical and Community College
Newark, DESkills
- Patient advocacy
- Leadership and team building
- Quality assurance and improvement
- Training development
- Policy formulation
- Team collaboration
Affiliations
- Pi Gamma Mu Honors Society
- Nurse Practice Counsel member Wilmington VAMC, 01/01/21, Present
- American Nurses Association (ANA)
- Governor Appointed Board Member: DE Board of Professional Regulations, 01/01/17, 12/31/24
Certification
- Registered Nurse, Delaware
- BLS CPR AED Certified
Timeline
Performance Improvement Consultant / Nurse Navigator
Wilmington VA
01.2017 - Current
Case Manager
United Health Group
01.2016 - 01.2017
Director of Quality Assurance
Brandywine Counseling and Community Services
01.2015 - 01.2016
Director of Nursing
Lodge Lane Assisted Living
01.2010 - 01.2015
Quality Assurance Nurse
State of Delaware DHCI
01.2007 - 01.2010
Charge Nurse
Memorial Hospital of Salem County
01.2005 - 01.2007
Staff RN
Christiana Care Health Systems
01.1998 - 01.2005
Bachelor of Science - Behavioral Science
Wilmington University
Associate of Science - Nursing
Delaware Technical and Community College