Georgia LaScala
Burlington,Vermont
Summary
Strong work ethic and ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer concerns, and maintaining clean and organized workspace. Reliable and able to foster positive relationships, with positive attitude and excellent communication skills.
Overview
6
6
years of professional experience
Work History
Server, Expo, Runner, Hostess
Le Dock Restaurant
05.2024 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Lead Busser
The Island Mermaid
06.2021 - 08.2023
- Trained new bussers on restaurant procedures, standards, and safety protocols, fostering a strong team dynamic.
- Enhanced customer satisfaction by efficiently clearing and resetting tables for a smooth dining experience.
- Maintained clean and organized work areas, contributing to a safe and inviting dining environment.
- Handled high-pressure situations gracefully by remaining calm under pressure while addressing customers' concerns swiftly to maintain the flow of service within the establishment.
- Provided attentive service and proactively assessed guest needs.
Busser, Runner
Le Dock Restaurant
06.2019 - 08.2021
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Trained new staff in bussing and cleaning procedures.
Youth Camp Counselor
Ocean Beach Youth Group
06.2018 - 08.2019
- Developed strong rapport with campers through active listening and empathetic understanding, fostering trust-based relationships.
- Collaborated with fellow counselors to design entertaining programs that fostered team-building and personal growth.
- Promoted a safe and inclusive environment for all campers through close supervision and effective communication.
- Enforced camp rules consistently yet fairly, prioritizing safety while respecting individual autonomy.
Education
Bachelor of Arts - Psychological Science
University of Vermont
Burlington, VT05-2027
High School Diploma -
The American School in London
London, UK06-2023
Skills
- Strong work ethic
- Exceptional customer service
- Team collaboration
- Wine service
- Positive guest interactions
- Professional appearance
Timeline
Server, Expo, Runner, Hostess
Le Dock Restaurant
05.2024 - 08.2024
Lead Busser
The Island Mermaid
06.2021 - 08.2023
Busser, Runner
Le Dock Restaurant
06.2019 - 08.2021
Youth Camp Counselor
Ocean Beach Youth Group
06.2018 - 08.2019
Bachelor of Arts - Psychological Science
University of Vermont
High School Diploma -
The American School in London
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