Georgia Maclin
Lebanon,TN
Summary
Dynamic professional with a proven track record at Uber, excelling in customer service and safe driving. Leveraged excellent navigation skills and problem-solving abilities to enhance passenger satisfaction. Cultivated strong customer relationships, boosting loyalty by 20%. Adept at multitasking and stress management, ensuring a seamless and hospitable experience for all passengers.
Overview
9
9
years of professional experience
Work History
Ride Share Drive
Uber
08.2018 - 01.2025
- Provided safe and reliable transportation to passengers, ensuring adherence to traffic laws and regulations.
- Utilized GPS navigation systems to efficiently plan routes and minimize travel time.
- Communicated effectively with passengers, addressing inquiries and maintaining a positive service experience.
- Monitored vehicle condition and performed routine maintenance checks to ensure safety compliance.
Retail Sales Associate
Burkes
03.2016 - 08.2018
- Provided exceptional customer service, enhancing overall shopping experience and fostering customer loyalty.
- Operated point-of-sale systems efficiently, ensuring accurate transactions and cash handling.
- Assisted in inventory management, maintaining stock levels and organizing merchandise displays effectively.
- Trained new staff on sales techniques, product knowledge, and store policies to enhance team performance.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Education
High School Diploma -
Lebanon High School
Lebanon TN05-1993
Skills
- Schedule management
- Excellent navigation
- Customer service
- Vehicle maintenance
- Passenger transportation
- Customer engagement
- Safe driving
- Route planning
- Clean driving record
- Defensive driving
- Emergency response
- Problem-solving
- Multitasking and organization
- Patience and tact
- Stress management
- Customer feedback management
- Wheelchair assistance
- Traffic law knowledge
- Hospitable
- Ride-sharing platform knowledge
- Passenger safety
- Dependable and reliable
- Customer-oriented
- Customer relationships
- Passenger assistance
- Special needs passengers
- Strong working relationships
- Valid Driver's license
Timeline
Ride Share Drive
Uber
08.2018 - 01.2025
Retail Sales Associate
Burkes
03.2016 - 08.2018
High School Diploma -
Lebanon High School