Georgia Presley
Roanoke,VA
Summary
Experienced in customer service and having the ability to handle working under stress and fast paced environments. Able to work efficiently under pressure, going the extra mile to restock and help teammates in need during a shift. Maintaining a friendly work environment and creating positive connections with cliental. Capable of upselling and explaining menu items when asked to. Always ready to work and in a timely manner.
Overview
5
5
years of professional experience
Work History
Server/Restaurant Hostess
Olive Garden
03.2025 - Current
- Assisted guests with menu selections and provided exceptional customer service.
- Maintained cleanliness of dining area and ensured compliance with health standards.
- Collaborated with kitchen staff to deliver timely and accurate food orders.
- Learned and utilized POS system for order processing and payment transactions.
- Adapted to fast-paced environment while managing multiple tables efficiently.
- Supported team members during peak hours, enhancing overall service quality.
- Participated in training sessions to improve service skills and product knowledge.
- Resolved guest inquiries and concerns promptly, ensuring a positive dining experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server/Restaurant Hostess
Olgas KitchenInc
01.2021 - 12.2024
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Tanning Consultant
Palm Beach Tan
02.2024 - 09.2024
- Educated clients on tanning products and best practices for skin care.
- Assisted customers in selecting appropriate tanning services based on individual needs.
- Maintained cleanliness and organization of tanning equipment and treatment areas.
- Monitored client sessions to ensure safety protocols were followed effectively.
Education
High School Diploma -
Alton High School
Alton, IL05-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- Team collaboration
- Sales expertise
- Order accuracy
- Supply restocking
- Quality control
Timeline
Server/Restaurant Hostess
Olive Garden
03.2025 - Current
Tanning Consultant
Palm Beach Tan
02.2024 - 09.2024
Server/Restaurant Hostess
Olgas KitchenInc
01.2021 - 12.2024
High School Diploma -
Alton High School