Summary
Overview
Work History
Education
Skills
Timeline
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Georgia Smith

Houston

Summary

My name is Georgia, born and raised in Houston, I am a 27 year old dedicated and enthusiastic customer service professional with a strong track record of delivering exceptional client experiences. With a background rooted in fast-paced, people focused roles, I bring a natural ability to communicate effectively, resolve issues efficiently, and adapt quickly to new environments. I've developed a solid foundation of professionalism, reliability, and integrity. Eager to apply my skills while continuing to learn and grow, I am confident in my ability to be a valuable asset to any team.

Overview

8
8
years of professional experience

Work History

Boutique Manager

Milla and Ella
08.2023 - Current
  • Increased sales through effective visual merchandising and creative window displays.
  • Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
  • Coordinated special events to promote the boutique''s brand, driving foot traffic and generating media coverage.
  • Analyzed sales reports to identify best-selling items and adjust buying decisions accordingly.
  • Empowered customers to make informed decisions by educating on product and service offerings and current industry trends.
  • Enhanced customer satisfaction by providing personalized styling advice and product recommendations.
  • Developed a loyal client base by building strong relationships and offering exceptional service.
  • Resolved customer complaints with professionalism, ensuring a positive shopping experience for all guests.
  • Showed associates how to improve customer interactions and increase sales with successful communication and consultative strategies.
  • Managed store inventory effectively to maintain optimal stock levels and minimize shrinkage.
  • Assisted in the recruitment process of new staff members, contributing valuable insights on candidate fit within the team dynamic.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Searched for new merchandise at Dallas and Nashville Markets, familiar with showrooms.
  • Assisted in set up, selling and breaking down Trade shows such as Houston Ballet Nutcracker Market, Spring Round Top at The Arbors, Le Garage Sale, Lakeside Holiday Market and several others.
  • Managed multiple social media platforms, ensuring a consistent brand voice and message.
  • Optimized posting schedules based on platform-specific analytics to maximize content visibility.
  • Provided exceptional customer service through timely and thoughtful responses to user comments and messages.

Sales Associate

Orangetheory Fitness
08.2021 - 03.2023
  • Took incoming phone calls and answered them with information about products, services, store hours, policies, and promotions.
  • Sold a variety of products by explaining their unique features and instructing customers on how to use them properly.
  • Demonstrated products to customers, discussed features, and redirected objections to capture sales.
  • Suggested the best membership based on the needs and desires of the customer.
  • Maintained housekeeping standards to keep sales areas organized and up-to-date.
  • Kept up with current promotions, exchange policies, payment policies, and security procedures.
  • Negotiated and closed deals with minimal supervision.
  • Made sure paperwork for transactions were up to date and uploaded correctly.

Server

Memorial Trail Ice House
04.2021 - 10.2021
  • Kept a high level of cleanliness and sanitation.
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.
  • Communicated with guests to record orders and assess needs.
  • Boosted beverage sales through strategic upselling techniques and promoting daily specials.
  • Checked guests' identification before serving alcoholic beverages.
  • Answered customers' questions, recommended items, and recorded order information.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.

Sales Associate

Athleta
08.2017 - 06.2021
  • Answered product questions using up-to-date sales and store promotions information.
  • Refunded payments for returned items, processed exchanges, and offered store credit to ensure customer satisfaction.
  • Folded and arranged clothing in attractive displays to increase sales.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Provided prompt and courteous assistance to customers in person and over the phone.
  • Stocked merchandise, clearly labeling items, arranging them by size or color, and putting together attractive displays in stockroom.
  • Greeted customers, assisted them in finding merchandise, and made recommendations.

Delivery Driver

MaClanes Cafe
08.2018 - 05.2019
  • Inform company management about customer complaints, requests, and feedback.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Managed customer inquiries and complaints in polite and professional manner.

Education

High School Diploma -

Stratford High School
Houston, TX
01.2016

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Champions School of Real Estate
Houston, TX

Skills

  • Retail sales
  • Fashion trend awareness
  • Scheduling
  • Store operations
  • Point of sale systems
  • Relationship building
  • Interpersonal skills
  • Customer service

Timeline

Boutique Manager

Milla and Ella
08.2023 - Current

Sales Associate

Orangetheory Fitness
08.2021 - 03.2023

Server

Memorial Trail Ice House
04.2021 - 10.2021

Delivery Driver

MaClanes Cafe
08.2018 - 05.2019

Sales Associate

Athleta
08.2017 - 06.2021

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Champions School of Real Estate

High School Diploma -

Stratford High School

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