Georgia Swinehart
Colorado Springs,CO
Summary
Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. Accomplished Flight Attendant offering over 30 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Personable Grocery Clerk offering 7 years of experience in front-end and backroom store activities. Committed to learning new roles and processes to support various departments and service initiatives.
Overview
46
46
years of professional experience
Work History
Warehouse Packer
Amazon
09.2021 - 08.2022
- Created shipping labels to complete daily order processing.
- Packed, weighed and shipped items per customer specifications.
- Organized items on racks, shelves and bins to maintain established order.
- Loaded merchandise into specific packages suited for product dimensions.
- Reviewed orders to verify products met specifications.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
Grocery Store Cashier
Aldi
04.2021 - 08.2021
- Stayed current on available products, store promotions and customer service policies to better serve shoppers.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Flight Attendant
Republic Airlines
06.2017 - 03.2021
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Ensure safety and comfort of customers onboard aircraft.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
Flight Attendant/Lead International Flight Attendant
Continental Airlines/United Airlines
10.1982 - 10.2016
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Ensure safety and comfort of customers onboard aircraft.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Relayed updates and information to passengers after confirming key details with Captain.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Controlled entertainment for passengers through onboard video and audio systems.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Grocery Store Associate
Native Sun Natural Food Market
05.2000 - 09.2007
- Kept work areas neat, clean and free from debris.
- Picked and packed order items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Greeted customers and directed to requested products.
- Followed orders precisely for correct items, sizes and quantities.
- Worked with food brokers for items that are Gluten Free
- Helped Customers that had been diagnosed with Celiac Disease to start there Gluten Free Diets
Education
No Degree - Physical Education And Coaching
Colorado State University
Fort Collins, CONutrtion/Celiac Spru Disease
Columbia University in The City of New York
New York, NY2010
High School Diploma -
Bear Creek High School
Lakewood, CO06.1977
Skills
- Critical Thinking
- Cleanliness and Sanitation
- Brand Promotion
- Aircraft Safety Checks
- Public Interaction
- Passenger Behavior Monitoring
- Creative Solutions
- Verbal and Written Communication
- Maintaining Workplace Safety
- Attention to Detail
- Customer Satisfaction
- Performance Goals
- Production line operations
- Safety processes and procedures
Accomplishments
- Mentored newly hired flight attendants in customer service and safety techniques, improving overall service quality by 100%.
- Attended various trainings and workshops and was rewarded with a job promotion as a result, Lead to our Hiring Team!
Languages
German
Native or Bilingual
Timeline
Warehouse Packer
Amazon
09.2021 - 08.2022
Grocery Store Cashier
Aldi
04.2021 - 08.2021
Flight Attendant
Republic Airlines
06.2017 - 03.2021
Grocery Store Associate
Native Sun Natural Food Market
05.2000 - 09.2007
Flight Attendant/Lead International Flight Attendant
Continental Airlines/United Airlines
10.1982 - 10.2016
No Degree - Physical Education And Coaching
Colorado State University
Nutrtion/Celiac Spru Disease
Columbia University in The City of New York
High School Diploma -
Bear Creek High School
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