Georgiana Hawthorne
Tempe,AZ
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Suppl Chain Solutions
Tempe, AZ
10.2025 - 05.2026
- Coordinated with carriers to optimize shipment schedules, reducing delays in the supply chain process.
- Streamlined order processing for faster delivery times through efficient communication with clients and warehouse staff.
- Reduced order discrepancies with meticulous data entry, ensuring accurate billing and shipping information.
- Investigated and resolved customer inquiries and complaints quickly.
- Utilized SAP to generate orders and validate inbound Bill of Lading documents.
- Created and maintained spreadsheets to enhance accuracy in bin verification and physical inventory assessments.
Production Supervisor
Savers/Value Village
Flagstaff, AZ
08.2021 - 05.2025
- Oversaw daily production operations, ensuring adherence to quality standards and meeting production targets
- Managed a team of 30 production workers, providing guidance, training, and performance evaluations
- Implemented standard operating procedures to improve efficiency and consistency in production processes
- Monitored inventory levels to ensure availability of materials for uninterrupted production
- Fostered a culture of safety awareness by conducting regular safety meetings
Inspector/Packer
IML Containers
Flagstaff, AZ
07.2020 - 07.2021
- Ensured production quality meets clients standards
- Ensure quality and compliance of raw materials before production
Inspector/Packer
Prent Corporation
Flagstaff, AZ
07.2018 - 10.2019
- Ensure quality of medical grade equipment
- Meet deadlines and targets on production
Education
College in Business -
Mesa Community College
Mesa, AZ08-2022
Skills
- Experience with SAP systems
- Microsoft 365
- Customer Service
- Warehouse experience
- Forklift
- Quality assurance
- Production management
Timeline
Customer Service Representative
Suppl Chain Solutions
10.2025 - 05.2026
Production Supervisor
Savers/Value Village
08.2021 - 05.2025
Inspector/Packer
IML Containers
07.2020 - 07.2021
Inspector/Packer
Prent Corporation
07.2018 - 10.2019
College in Business -
Mesa Community College