Patient-oriented Nurse with 25 years of diverse experience in direct patient care, staff supervision, clinic operations and leadership. Skilled at multitasking and prioritizing patient needs and daily assignments. Offering expertise in the field of nursing.
Overview
25
25
years of professional experience
Work History
Life Care Specialist
State Farm Insurance
09.2023 - Current
Increase client satisfaction by providing personalized and knowledgeable life insurance consultations
Conduct thorough risk assessments on potential clients, accurately determining appropriate policy rates and terms.
Provide exceptional customer service by addressing concerns promptly and maintaining open lines of communication.
Establish trust with prospective customers by providing accurate information about available policies and transparent pricing structures.
Maintain high standards of customer service by building relationships with clients.
Educate clients on insurance policies and procedures.
Registered Nurse/ IBCLC
Wake Medical Health And Hospitals
08.2004 - 10.2012
Monitored and assessed mothers to ensure they were recovering properly from vaginal and caesarean births, both physically and emotionally
Provided care to newborn, involving assessment, bathing, immunizations and state required lab work ie: PKU, bilirubin heel sticks
Assisted mothers in breastfeeding and achieving correct latch and monitored for ineffective breastfeeding and providing techniques to overcome breastfeeding concerns
Educated and counseled patients on continual care of mother and baby after delivery and discharge
Provided breastfeeding support to mothers after hospital discharge
Monitored antepartum patients and performed fetal heart monitoring as ordered
Responded to emergency situations with speed, expertise ad levelheaded approaches to provide optimal care, support and life-saving intervention
Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions
Provided emotional support to families experiencing difficulties with breastfeeding, contributing to increased resilience during the postpartum period.
Registered Nurse
UNC Rex Healthcare
06.2002 - 07.2004
Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
Provided direct patient care, stabilized patients and determined next course of action.
Reviewed post-operative orders and continuously monitored patients' post-operative vitals, set up PCA and fluids and oriented patients to unit.
Oversaw delivery of care for patients on medical-surgical unit, providing direct care, delegating nursing assignments, and supervising team comprised of nurses, LPNs, technicians and unit clerks.
Registered Nurse
Raleigh Children And Adolescents Medicine
02.1999 - 06.2002
Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care for newborns through adolescence
Managed state vaccine program for office
Inventoried and ordered medical supplies as necessary
Acted as liaison between physicians and pharmaceutical representatives
Made monthly schedule for nursing staff
Phone triage to determine proper care needed for patients
Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
Insurance Producer at State Farm Insurance, Alleyne Insurance and Financial ServicesInsurance Producer at State Farm Insurance, Alleyne Insurance and Financial Services