Georgina Armstrong
San Marcos,Texas
Summary
Professional technical support professional with strong track record in troubleshooting, problem-solving, and delivering exceptional customer service. Adept at collaborating with teams to achieve optimal results and adapt to changing demands. Skilled in software and hardware diagnostics, network configuration, and user training. Known for reliability, effective communication, and proactive approach to resolving issues. Proven ability in sales success and customer relationships.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Corporate Sales Executive
Diagnostic Stago, Inc.
Central Texas
02.2011 - 01.2025
- Focus in prospecting, developing relationships and closing instrument sales for coagulation analyzers in Oklahoma and Texas
- Includes working with IHN’s, GPOs and independent hospitals as well as clinics and physician office laboratories
- Develop sales plan and targeted account activity to maintain current customers and develop new opportunities
- Co-ordinate sales process with sales team, technical service and field service engineers with developing time lines, goals and implementation process for sales activities
- Includes working with CEO, Hospital Administrators, Lab Management, Contracting and purchasing
- Create effective proposals and sales presentations to all levels in decision process
- Maintain and develop effective territory management skills according to activities and needs of key customer
- Exceeded sales goals for 2012,2013, 2014, 2015, 2016
- Member of Inner Circle for 2012 and 2014
- Selected to Ambassador Club in 2015; mentor and support for field sales for new products and instruments
- Strong knowledge of developing sales presentations utilizing programs like Power Point, Word and Excel
- Perform workflow analysis, demonstrate instruments and prepare quotation/contracts
- Response for mentoring new hires and coaching them with the training process
Account Manager
LABSCO
06.2009 - 01.2011
- Responsible for developing a new expansion territory in the Dallas Metroplex and East Texas area, focusing on hospitals under 150 beds, physician office laboratories, surgery centers, ambulatory care centers and reference laboratories
- Work with manufacturing representatives to implement promotional programs and to generate new business through instruments, rapid diagnostic kits, reagents and supplies
- Focus includes developing strong relationships with end users as well as administration and purchasing
- Develop new business strategies working with CEO, Hospital Administrators, lab management and nursing services to understand patient needs/testing
- Work with over 150 manufacturers including laboratory, medical surgery products and pathology supplies/instruments. Responsible to learn new products and updates on current technologies on an ongoing basis
Hospital Service Representative
Quest Diagnostics, Inc.
10.2007 - 05.2009
- Managed hospital reference lab esoteric testing in North Dallas, East Texas and Northern Louisiana area
- Worked in a team environment to support and develop customer relationships
- Focus included developing strong relationships with end users as well as administration and purchasing and internal Quest team
- Developed new business strategies working with CEO, Hospital Administrators, Lab management and nursing services to understand patient needs
- Managed laboratory customers totaling $4.5 million
- Exceeded performance goals each quarter
- Worked with Six Sigma principles and “Lean” concepts
- Promoted within first six months from Hospital Service Representative to Hospital Account Executive
Education
Bachelor of Science Degree - Medical Technology
University of Texas Medical Branch School of Allied Health Sciences-Galveston
science major with emphasis in Chemistry and Biology
Southwest Texas State University-San Marco, TX
Skills
- Established experience with instrument acquisitions, multi-level procurement processes and technical support
- Experience includes expertise in supplies, pharmaceuticals, reference laboratory and distribution
- Proven ability to work in a team environment to develop and implement processes
- Versatile and adaptable; thrive on opportunities to solve problems
- Strong background and skills to promote development within a work environment
- Remote IT implementation
- Remote support
- Account management
- Customer support
- Customer experience management
- Problem resolution
Certification
Medical Technologist (ASCP)
Timeline
Corporate Sales Executive
Diagnostic Stago, Inc.
02.2011 - 01.2025
Account Manager
LABSCO
06.2009 - 01.2011
Hospital Service Representative
Quest Diagnostics, Inc.
10.2007 - 05.2009
science major with emphasis in Chemistry and Biology
Southwest Texas State University-San Marco, TX
Bachelor of Science Degree - Medical Technology
University of Texas Medical Branch School of Allied Health Sciences-Galveston
PROFESSIONAL DEVELOPMENT & SKILLS
- Medical Technologist as a Medical Technologist have used and maintained my professional skills as a representative for diagnostic sales, customer relationships and technical support.
- This includes working with Managed Care, GPOs and understanding regulatory guidelines like CLIA, COLA and CAP.