Georgina Galan
Receptionist
Jersey City,NJ
Summary
Outgoing and customer-savvy receptionist delivering exceptional hospitality and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Bartender
Tease Gentlemen's Club
Paterson, NJ
01.2019 - Current
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Guest Sales Associate
European Wax Center
Jersey City, NJ
10.2018 - 01.2019
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in products.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Processed accurate credit, debit, check and cash sales transactions for more than 50 customers per day.
- Managed efficient cash register operations.
Lash Consultant/Sales Associate
Amazing Lash Studio
Hoboken, NJ
07.2018 - 10.2018
- Scheduled, confirmed and carried out lash services at salon.
- Increased sales in lash salon every month by rolling out loyalty programs and partnering with other businesses.
- Assisted clients in selection of lash length and styles to create desired effects.
- Documented guest preferences, services and feedback to create seamless experience for return visits.
- Educated clients about products and self-maintenance for long-lasting results based on needs and preferences.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Overnight Stocker
Walmart
Secaucus, NJ
08.2017 - 06.2018
- Completed regular cycle counts and inventory audits.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Met incoming trucks and used forklifts to move pallets to staging areas.
Cashier, Barista, Bakery Opener
Panera Bread
Hoboken, NJ
11.2016 - 04.2017
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Used POS system to enter orders, process payments and issue receipts.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
Secretary
Board Of Education
Union City, NJ
09.2014 - 06.2016
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered multi-line phone system and greeted callers enthusiastically.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Education
Associate of Science - Nursing
Hudson County Community College
Jersey City, NJ 09.2017 - 06.2020
High School Diploma -
Union City High School
Union City, NJ 09.2014 - 06.2017
Skills
Organization skills
Time management
Telephone etiquette
Problem-solving skills
Adaptability
Accelerated Learner
Team work
Timeline
Bartender
Tease Gentlemen's Club
01.2019 - Current
Guest Sales Associate
European Wax Center
10.2018 - 01.2019
Lash Consultant/Sales Associate
Amazing Lash Studio
07.2018 - 10.2018
Associate of Science - Nursing
Hudson County Community College
09.2017 - 06.2020
Overnight Stocker
Walmart
08.2017 - 06.2018
Cashier, Barista, Bakery Opener
Panera Bread
11.2016 - 04.2017
Secretary
Board Of Education
09.2014 - 06.2016
High School Diploma -
Union City High School
09.2014 - 06.2017