Georgina Gutierrez
Galt,CA
Summary
Results-driven Program Eligibility Specialist with expertise in compliance monitoring, data analysis, and relationship management. Proven track record in streamlining processes and conducting eligibility assessments to enhance program effectiveness.
Overview
2
2
Languages
21
21
years of professional experience
Work History
Program Eligibility and ERSEA Specialist
Community Action Parnership
Lodi, CA
06.2012 - Current
- Cultivated cooperative relationships with staff, clients, and community members to enhance program collaboration.
- Collaborated on updates to ERSEA policies and procedures to ensure compliance and improve service delivery.
- Implement training programs for new and existing staff.
- Oversee federal waitlist and application processes.
- Ensure accurate income calculations and documentation.
- Prepare and analyze reports using Excel, Google Sheets, and PowerPoint.
- Stay informed on relevant legislation and its impact.
- Conducted eligibility interviews and processed verification requests to efficiently determine program eligibility.
- Monitor and maintain data for compliance and audits.
- Participate in recruitment activities and manage social media posts.
- Review and process waitlist and enrollment applications.
- Attended team meetings to discuss program developments and strategies. and provide program education.
Waitress
El fogon Mexican Food
Stockton, CA
01.2010 - 03.2012
- Provided exceptional customer service in a fast-paced dining environment.
- Managed food and beverage orders efficiently during peak hours.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Maintained cleanliness and organization of dining area and utensils.
- Processed payments accurately and handled cash transactions securely.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Developed strong relationships with regular customers to encourage repeat visits.
- Developed positive relationships with regular customers through friendly conversation.
- Took orders for food and drinks and delivered them to guests.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Checked back with customers throughout meal service to ensure satisfaction.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Answered questions about menu items, ingredients, and pricing.
- Organized take-out orders efficiently according to customer requests.
- Replenished beverages when necessary.
- Served alcoholic beverages responsibly in accordance with state laws.
Hotel Front Desk Clerk
Best Western and Farfield Inn
Sacramento, California
05.2005 - 01.2008
- Greeted guests warmly upon arrival at the front desk.
- Managed reservations using hotel management software efficiently.
- Assisted guests with check-in and check-out procedures smoothly.
- Handled guest inquiries and resolved issues promptly and effectively.
- Coordinated with housekeeping to ensure room readiness for arrivals.
- Processed payments and maintained accurate cash handling procedures.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Ensured that all guest requests were met promptly, courteously and efficiently.
- Input customer data into reservation systems and updated to reflect room changes.
- Assisted with room reservations, changes and cancellations.
- Provided information about the hotel's amenities, services and surrounding areas to guests.
- Processed payments from customers for room charges and incidentals.
Education
Associate of Arts - Early Childhood Education And Care
San Joaquin Delta College
Stockton, CA12-2014
Skills
- Program eligibility
- ERSEA procedures
- Data analysis
- Compliance monitoring
- Income calculation
- Customer relationship management
Languages
English
Professional
Spanish
Professional
Timeline
Program Eligibility and ERSEA Specialist
Community Action Parnership
06.2012 - Current
Waitress
El fogon Mexican Food
01.2010 - 03.2012
Hotel Front Desk Clerk
Best Western and Farfield Inn
05.2005 - 01.2008
Associate of Arts - Early Childhood Education And Care
San Joaquin Delta College