Summary
Education
Skills
Work History
Overview
Hi, I’m

Georgina Woody

Loganville,GA
Georgina Woody

Summary

  • To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
  • Assistant Operation Manager with extensive background in administration and human resources. Supervise daily operations and organizations. Strong competencies for addressing operational issues and concerns quickly. Determines staffing requirements, work assignments and schedules for new projects. Excellent skills hiring and recruiting to develop high-performing teams.
  • Talented Owner with excellent marketing, customer service and facility oversight skills and more than [5] years of experience. Highly effective and comfortable working with people at all levels in organization.
  • Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.

Education

American InterContinental University
Atlanta, GA

Associate of Arts from Fashion Merchandising
06.1996

Skills

  • Operational Excellence
  • Originality and Creativity
  • Performance Monitoring and Evaluation
  • Management Training
  • Hiring and Onboarding
  • Revenue Generation
  • Budget Development
  • Verbal and Written Communication
  • Business Planning
  • Coaching and Mentoring
  • Sales Leadership
  • Staff Training
  • Profit and Loss Analysis
  • Customer Relations

Work History

Bealls Store

Store Manager
01.2023 - Current

Job overview

  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Recruited, hired and trained 30 associates to develop into productive team members with excellent product knowledge.

Ross Dress For Less

Assistant Manager/Operations Manager
05.2022 - 01.2023

Job overview

  • Coordinated with Store Manager in different operational issues and promotional activities.
  • Managed and operations over 30 employees' that help support operational excellence and excellent customer service.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Developed and maintain operational guidelines for staff.
  • Monitored employee productivity and optimized procedures to reduce costs.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Generated operational reports for management on monthly schedule.
  • Enhanced employee management by developing schedules, tracking time and administering payroll.
  • Maximized profits by reducing waste in payroll administration and increasing sales.
  • Evaluated inspection reports and service tickets and prepared repair invoices.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Educated operations team on best practices, company policies and service excellence standards.

TJX Companies

Customer Service Manager
03.2021 - 05.2022

Job overview

  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Supervise and guide staff towards maximum performance with reward programs.
  • Monitor stock levels and ensuring freight is maintained throughout store.
  • Inspect areas in store and resolve any issues that might arise.
  • Managed over 40 employees and Mentoring Associates program to ensure increase rewards, promotions and productivity throughout store.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Implemented loss prevention strategies to minimize store shrinkage.
  • Trained and supervised new employees to apply best practices in customer service and store operations.

Roses Express Discount Store

Assistant Store Manager
06.2018 - 05.2022

Job overview

  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.


Overview

6
years of professional experience

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