Marykate Stulginsky
Oviedo
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
17
17
years of professional experience
Work History
Store Manager
Bealls Store
10.2023 - Current
- Oversee and manage team consisting of an Assistant Store Manager, three Supervisors and thirteen sales associates
- Develop new hires, perform training, organize coaching sessions, review employee sales metrics and results, set expectations and prepare and deliver performance reviews
- Personally model a positive customer experience ensuring the customer always takes priority
- Completely revamped the presentation of merchandise on the floor by collaborating with Corporate to make sure that store is fully stocked with merchandise
- Store sales have increased by 3% customer satisfaction and traffic through the store have improved and shrinkage has reduced by 1.2%
Real Estate Agent-Hallmark Properties
11.2021 - Current
- Helping customers to list, sell and buy their perfect residential properties in the Central Orlando area
Service Experience Manager/Assistant Store Manager
Nordstrom Rack
11.2018 - 04.2021
- Oversaw and managed sixteen team members
- Managed the accounting and financials of the store with annual sales of $30 million
- Collaborated with vendors to ensure store was fully stocked to meet customer expectations
- Store sales increased by 17% while in this role and shrinkage was reduced by 1.7%
Operations and Logistics Manager
Nordstrom
12.2014 - 11.2018
- Oversaw and managed a team on sixty-five members in Nordstrom’s largest east coast store with annual sales of $123 million
- Internal teams included deliveries, receiving, web fulfillment, inventory control and stocking
- Managed all packaging and shipping for online sales and facilitated warehouse deliveries
- Conducted full store inventories twice a year
- Collaborated with other store department leaders to improve sales and customer satisfaction
Area Loss Prevention Manager
Nordstrom and Nordstrom Rack
04.2013 - 11.2014
- Extensive experience in loss prevention receiving meaningful promotions with increasing responsibility over this 5+ year period
- Reduced shrinkage at flagship King of Prussia store with $123 million in annual sales by 65% to 0.66%
- Lead Loss Prevention Team at newly opened store in Christiana with shrinkage of 0.32%
- Oversaw several professional security teams
- Performed inventory audits of merchandise, reported loss and discrepancies to store management and Corporate
- Operated and surveilled closed-circuit television
- Monitored and investigated all internal and external theft
- Interviewed and detained shoplifters
- Collaborated with local authorities and police departments on shoplifters and store theft
- Testified in court as a Nordstrom representative on shoplifting and theft charges
Area Loss Prevention Manager
Nordstrom and Nordstrom Rack
02.2011 - 04.2013
Regional Internal Investigator
Nordstrom
02.2010 - 02.2011
Loss Prevention Agent
Nordstrom
06.2009 - 02.2010
Special Occasion Retail Specialist
Nordstrom
06.2008 - 06.2009
- Assessed needs of clientele and provided recommendations of the proper products or accessories
Education
Bachelor of Arts - Criminal Justice
Saint Joseph’s University
05.2009
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Outstanding communication skills
- Employee training
- Strategic thinker
Timeline
Store Manager
Bealls Store
10.2023 - Current
Real Estate Agent-Hallmark Properties
11.2021 - Current
Service Experience Manager/Assistant Store Manager
Nordstrom Rack
11.2018 - 04.2021
Operations and Logistics Manager
Nordstrom
12.2014 - 11.2018
Area Loss Prevention Manager
Nordstrom and Nordstrom Rack
04.2013 - 11.2014
Area Loss Prevention Manager
Nordstrom and Nordstrom Rack
02.2011 - 04.2013
Regional Internal Investigator
Nordstrom
02.2010 - 02.2011
Loss Prevention Agent
Nordstrom
06.2009 - 02.2010
Special Occasion Retail Specialist
Nordstrom
06.2008 - 06.2009
Bachelor of Arts - Criminal Justice
Saint Joseph’s University
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