Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Georing Novoa

Miami,FL

Summary

Dynamic leader with a proven track record at SUBWAY® Restaurants, adept in inventory management and customer service. Excelled in maintaining high standards of store operation, enhancing customer satisfaction, and mentoring a team in a fast-paced setting. Skilled in both team leadership and cash management, achieving significant improvements in store efficiency and employee morale. Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Store Manager

SUBWAY®Restaurants
03.2008 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Approved regular payroll submissions for employees.

Education

Associate of Applied Science -

Florida National University
Hialeah, FL

High School Diploma -

Homestead Job Corps
Homestead, FL
04-2006

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Store Opening and Closing
  • Team Leadership
  • Friendly and Positive
  • Inventory Management
  • Store Merchandising
  • Cash Management

Accomplishments

  • Achieved the national store ranking within years.
  • Exceeded monthly store sales goals months in a row.
  • Increased sales by % by coaching department managers on new merchandising standards.
  • Exceeded monthly store sales goals months in a row.
  • Supervised team of staff members.
  • Supervised team of staff members.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

.

Languages

English
Professional Working

Timeline

Store Manager

SUBWAY®Restaurants
03.2008 - Current

Associate of Applied Science -

Florida National University

High School Diploma -

Homestead Job Corps
Georing Novoa