Summary
Overview
Work History
Education
Skills
Awards
Certification
Languages
Timeline
GeneralManager

Geovani Gonzalez

Plano,Tx

Summary

Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Innovative and goal-oriented Management professional committed to [Area of expertise]. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through [Action].

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Manager

McDonald's Restaurant
08.2023 - Current
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved marketing to attract new customers and promote business.
  • Controlled costs to keep business operating within budget and increase profits.
  • Managed and motivated employees to be productive and engaged in work.
  • Improved safety procedures to create safe working conditions for workers.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Established team priorities, maintained schedules and monitored performance.
  • Developed detailed plans based on broad guidance and direction.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Team Leader

Jack in the box
06.2022 - Current
  • Monitored day-to-day activities of Jack in the box environment and employees needing areas of improvement and implementing plans for rectificatio
  • Restocked 6 workstations with supplies and food display cases with new selections to decrease customer waiting during busy periods
  • Wiped and cleaned necessary places due to its health and customers protocals
  • Assisted in recruitment to build team of top performers.
  • Devised and implemented processes and procedures to streamline operations.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Maintained database systems to track and analyze operational data.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Gathered, organized and input information into digital database.

Crew Member

Mcdonalds
05.2022 - Current
  • Communicated and nagatiate with various vendors and obtain necessary inventory
  • Implented policies to its company standards to achieve customers satisfaction and maintaoined food service at its perfection
  • Ensured restaurant cleanliness following occupations Safety and Health protocals
  • Money handling service such as counting Cashier boxes
  • Customer Situations Handling Experiance such as Refund etc
  • Managed a drive thru to its company expectations
  • Assisted other team members to achieve goals.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Collaborated with team members to complete orders.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Took orders, prepared meals, and collected payments.
  • Became familiar with products to answer questions and make suggestions.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Stocked shelves to organize aisles in assigned department.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Accurately operated cash register to process customer payments.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Documented customer orders and conveyed special requests to kitchen staff.

Education

Degree - Business

Plano Senior High School
Plano, TX
01-2023

Skills

  • Money Handling
  • Equipment Maintenance and Repairs
  • Customer Retention Strategies
  • Data Entry
  • Multitasking and Prioritization
  • Monitoring Food Preparation
  • Customer Data Confidentiality
  • Delegating Assignments and Tasks
  • Customer Service
  • Stock Rotation
  • Training
  • Recruitment and Hiring
  • Financial Administration
  • Heavy Weight Carrier
  • Outdoor Environment Adaptivity
  • Equipment Handling
  • Food Handling License
  • Fluent Spanish/English Speaker
  • Drive Thru Management
  • Marketing
  • Resource allocation
  • Strategic planning
  • Customer service
  • Schedule preparation
  • Documentation and reporting
  • Inventory management
  • Clear communication
  • Conflict resolution
  • Shift scheduling
  • Salesforce management
  • Safety procedures
  • Policy and procedure development
  • Recruiting and interviewing
  • Negotiation
  • Cross-functional teamwork
  • Business administration
  • Performance evaluations
  • Product management
  • Data analysis
  • Sales techniques
  • Brand management
  • Work prioritization
  • Change management
  • Goal setting
  • Staff management

Awards

  • Employee of the Month Award
  • Speedy Service Award
  • Dash Fast Award
  • Running Road Award
  • Food Handling Safety License

Certification

Cerified as a Mcdonalds Manager

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
French
Elementary

Timeline

Manager

McDonald's Restaurant
08.2023 - Current

Team Leader

Jack in the box
06.2022 - Current

Crew Member

Mcdonalds
05.2022 - Current

Degree - Business

Plano Senior High School

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Geovani Gonzalez