Geovanni Rodriguez
The Bronx,NY
Summary
Energetic and Dedicated Customer Service Experience, seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. talented FOH team member with strong background in Food Service. Work great with team members and seek out customer service moments.
Overview
28
28
years of professional experience
Work History
Front of House Team Member
Constellation
11.2017 - 06.2026
- Greeted guests with a warm smile and attentive service to create a welcoming environment.
- Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Maintained adequate supply levels of condiments and napkins to ensure seamless service for guests.
- Monitored cafe for seating availability, safety and wellbeing of guests.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Described menu items to customers and suggested products based on stated preferences.
- Merchandised display cases and actively promoted prepared foods to increase customer interest.
- Followed national, state and local safety, health and sanitation guidelines to protect guests.
Team Leader
Target
05.2004 - 10.2010
- Promoted to leadership position for strong work ethic, enhancing customer service quality.
- Fostered positive employee relationships through effective communication and targeted development coaching.
- Fostered positive employee relationships through communication, training and development coaching.
- Interviewed, hired and trained new quality customer service representatives.
- Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Organized and updated schedules to ensure optimal coverage for anticipated customer demands.
- Drove consistent sales by setting ambitious targets and directing attainment plans on team and individual levels.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Floor Manager
Canal Jeans Company
02.1998 - 05.2003
- Engaged with customers daily to identify needs, offer assistance, and gather feedback for operational enhancements.
- Trained, motivated and oversaw team of 10 sales associate delivering outstanding service to every customer.
- Delegated tasks to individual employees to provide development opportunities.
- Assessed team member performance and developed improvement plans for weak points.
- Evaluated team member performance and implemented targeted improvement plans for identified areas.
- Established ambitious goals for employees and departments in order to promote quality and productivity improvements.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Education
Certificate - Accounting Technology And Bookkeeping
Metropolitan Learning Institute
Jackson Heights, QueensSkills
- Customer service
- Guest relations
- Effective communication
- Staff Coaching
- Team collaboration
- Multitasking
- Adaptability and Flexibility
- Inventory control
- Stock Control
- Software proficiency
- Bilingual in Spanish
Timeline
Front of House Team Member
Constellation
11.2017 - 06.2026
Team Leader
Target
05.2004 - 10.2010
Floor Manager
Canal Jeans Company
02.1998 - 05.2003
Certificate - Accounting Technology And Bookkeeping
Metropolitan Learning Institute