Geovanny Abreu
Pembroke Pines,FL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Macys Department Store
11.2021 - 04.2022
- Assisted customers in product selection and provided knowledgeable recommendations.
- Operated cash register, processed transactions, and managed customer payments efficiently.
- Maintained store presentation by organizing merchandise and ensuring displays were visually appealing.
- Collaborated with team members to achieve daily sales targets and enhance customer satisfaction.
Retail Sales Associate
Nike Factory Outlet
05.2022 - 11.2022
- Handled customer inquiries and resolved issues to ensure positive shopping experiences.
- Supported inventory management by restocking shelves and conducting regular stock checks.
- Participated in training sessions to improve product knowledge and sales techniques.
- Implemented promotional activities to drive foot traffic and increase merchandise visibility.
Licensed Health Insurance Agent
Alpha Benefits Center
02.2023 - 11.2023
- Educated clients on various health insurance plans and coverage options.
- Assisted customers in navigating policy details and enrollment processes.
- Resolved client inquiries efficiently, enhancing customer satisfaction levels.
- Conducted comprehensive needs assessments to tailor insurance solutions.
Licensed Health Insurance Agent
Enhanced Health
11.2023 - 05.2024
- Collaborated with underwriting teams to ensure accurate policy issuance.
- Maintained up-to-date knowledge of industry regulations and compliance standards.
- Developed educational materials for clients, improving understanding of benefits offered.
- Streamlined administrative processes to enhance operational efficiency in client onboarding.
Health Insurance Office Manager
Vortex Elite
05.2024 - 01.2025
- Coordinated office operations, ensuring efficient workflow and communication among team members.
- Managed scheduling for executive meetings and company events, optimizing time management for leadership.
- Implemented filing system improvements, enhancing document retrieval speed and organization.
- Trained new staff on office procedures and software applications, fostering a collaborative work environment.
Education
High School Diploma -
Hialeah Gardens Senior High School
Hialeah, FL06-2021
Bachelor of Science - Industrial Engineering
St. Thomas University
Opa-locka, FLAssociates in Cybersecurity - Informational Technology
Keiser University
Pembroke Pines, FL08-2026
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Certifications: Microsoft Office (Word, Outlook, Excel, Powerpoint)
- 2-40 Florida Health Insurance Agent License
- Bilingual - English and Spanish
- Good Understanding of technology
- Efficient on a computer
Certification
- Microsoft Office (Word, Outlook, Excel. Powerpoint)
- 2-40 Florida Health Insurance Agent License
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Health Insurance Office Manager
Vortex Elite
05.2024 - 01.2025
Licensed Health Insurance Agent
Enhanced Health
11.2023 - 05.2024
Licensed Health Insurance Agent
Alpha Benefits Center
02.2023 - 11.2023
Retail Sales Associate
Nike Factory Outlet
05.2022 - 11.2022
Retail Sales Associate
Macys Department Store
11.2021 - 04.2022
High School Diploma -
Hialeah Gardens Senior High School
Bachelor of Science - Industrial Engineering
St. Thomas University
Associates in Cybersecurity - Informational Technology
Keiser University