GEOVANNY TELLO
Anaheim,CA
Summary
As a highly motivated General Manager, I excel in deploying strategic methods to enhance profitability and sales. I am acknowledged for outstanding performance in operations and customer service. My success in inspiring, training, and developing team members has been instrumental in driving profitability within a fiercely competitive market.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Opening General Manager
Tharaldson Hospitality Management
Cypress, CA
05.2022 - Current
- Completed Hilton Opening Road Map.
- Oversee new build OS&E and FF&E.
- Oversee overall building permitting and inspections.
- Follow through with room punch lists.
- Establish local vendors.
- Established SRP's with DOS.
- Reviewed accounts with QIC's.
- Create plan-o-gram for Suite Shop.
- Took over property in the red GSS ITR, moved to clear since YTD 2022.
- Improve staff and guest moral by leading the team everyday with fun and engaging daily standup huddles.
- Recruit, interview, hire, train and develop all staff including leadership roles.
- Collected 120+ AR Aging to clear up accounts consolidating DB accounts to performers and reviewed and removed accounts to improve
- Created presentations for senior management highlighting key trends in sales figures or other metrics related to organizational performance.
- Managed various aspects of daily business operations including staff management, scheduling, exceeding sales targets, and budget allocation.
Assistant General Manager
Aimbridge Hospitality, Courtyard by Marriott
Anaheim, CA
12.2021 - 05.2022
- Oversaw Accounting as Acting DOF
- Collected and applied over 100k Aging YTD
- Oversaw hiring and recruitment of all positions including line and leadership roles
- Rolled out Bistro 2.0 post pandemic menu
- Ramped up F&B program post pandemic including alcohols sales.
- Involved hand in hand with key leadership rolls to inspect rooms, MBWA, property walks, assist in bistro Operations, and engineering.
- Supervised critical budget implementations, employee reviews, training and scheduling for projects.
- Motivated and led team members to work together to achieve targets. Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Identified customer needs and delivered relevant product solutions and promotions.
- Performed administrative tasks such as filing paperwork, preparing documents.
Assistant General Manager
Tharaldson Hospitality Management
Springhill, Lake Forest
12.2020 - 12.2021
- Set up policies, procedures, and checklists for all operation departments in hotel
- Oversee Front Office, Food & Beverage, Engineering, and Housekeeping
- Set up vendors through Avendra, negotiate pricing, and create new partnerships
- Involved with Lake Forest City and e-commerce to promote our hotel in the local market.
- Review STR Reports weekly to ensure we are in line with our comp-set.
- Operated an average of 10% higher Rev Par over our comp set.
- Participate in Sales Blitz to maximize contacts and build solid relationships with our communities and neighboring hotels.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Food and Beverage Manager
Evolution Hospitality, Residence Inn & Cambria
Anaheim, CA
01.2018 - 01.2021
- Operated a full service hot breakfast buffet, serving over 1,200 covers a day within a 3.5 hour period.
- Operated a full service lobby Bar and at a 21% beverage cost on average.
- Designed and opened a seasonal pool bar including menu design and operated at 20% beverage cost for the season.
- Designed Menu for our F&B Lobby Restaurant.
- Created recipe cards for all menu items including costs for all recipes (sub recipes).
- Created a cocktail menu for our Dual Lobby Pool Bar.
- Created full service menu for our breakfast buffet (1,600 covers a day during peak times).
- Over see a team of 20+ including 2 F&B Supervisors.
- Over see a Dual Bar and operate at 17% cost on average.
- Oversee a Lobby Restaurant at 28% cost on average.
- Work all positions to assist team from cook, stewardess, bussing, and bartender.
- Spearheaded and executed food and beverage marketing and promotional programs, met with potential clients and members and arranged meetings, banquets and facility tours.
- Maximized revenue and profits of hotel food services through customer satisfaction, employee engagement and meticulously clean, sanitary and safe environments.
- Oversaw 3 outlets of food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
- Designed exceptional menus, purchased superior goods, continuously improved and modernized operations and liaised between guests, service staff and kitchen.
Front Office Supervisor
Evolution Hospitality, Residence Inn by Marriott
Anaheim, CA
10.2016 - 01.2018
- Assisted Front Office Manager (FOM) leading a team of 12 employees and ensuring we had 24 hour coverage at all times
- Worked all shifts Am, Pm, and over night
- Worked closely with security supervisor to ensure overall guest and employee safety
- Performed month end inventories.
Night Auditor
Evolution Hospitality, Residence Inn by Marriott
Anaheim, CA
06.2016 - 10.2016
- Opened the hotel as the night Auditor
- Set up a night audit checklist that coordinates with accounting team to balance books daily
- Balanced the day, sent out reports for all managers, GM, Corporate, and ownership
- Coordinated with guest services and concierge team to meet guest needs.
Education
Certificate in Hospitality Management -
Cypress Community College
Cypress, CA01.2017
Associates Degree in Business Administration -
Westwood College
Anaheim, CA01.2015
Skills
- Policy/Program Development
- Team Leadership
- Performance Improvements
- Policy Development and Enforcement
- Recruitment and Hiring
- Human Resources Oversight
- Budget Control
- Management
- Team Building
- Revenue Forecasting
- Performance Evaluation
- Cost Reduction
- Monitoring
- Bilingual in English/Spanish
Certification
Food Handler Certification
Timeline
Opening General Manager
Tharaldson Hospitality Management
05.2022 - Current
Assistant General Manager
Aimbridge Hospitality, Courtyard by Marriott
12.2021 - 05.2022
Assistant General Manager
Tharaldson Hospitality Management
12.2020 - 12.2021
Food and Beverage Manager
Evolution Hospitality, Residence Inn & Cambria
01.2018 - 01.2021
Front Office Supervisor
Evolution Hospitality, Residence Inn by Marriott
10.2016 - 01.2018
Night Auditor
Evolution Hospitality, Residence Inn by Marriott
06.2016 - 10.2016
Certificate in Hospitality Management -
Cypress Community College
Associates Degree in Business Administration -
Westwood College
Similar Profiles
D’Vina J. BrownD’Vina J. Brown
General Manager at Tharaldson Hospitality Management CompanyGeneral Manager at Tharaldson Hospitality Management Company
Andrea DeVeraAndrea DeVera
Assistant General Manager at Tharaldson Hospitality Management CompanyAssistant General Manager at Tharaldson Hospitality Management Company
Ruby CarrilloRuby Carrillo
Front Desk Supervisor at Tharaldson Hospitality Management CompanyFront Desk Supervisor at Tharaldson Hospitality Management Company