Jason Davis
Baltimore,MD
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Operational leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
16
16
years of professional experience
Work History
Opening General Manager
Springhill Suites Baltimore Convention Center Area
2021.08 - Current
- Coordinated efforts to prepare hotel for opening including: purchasing, receiving and deploying OS&E, creating promotions/marketing plans, systems building and staffing.
- Worked closely with sales to identify leads/prospects as well as to foster key relationships within the market.
- Promoted harmonious relationship with ownership while working together with above property team members and the Marriott corporate team.
General Manager
Springhill Suites Baltimore Downtown Inner Harbor
2019.08 - 2021.08
- Created and implemented annual budgets.
- Utilized weekly forecasts to achieve budgetary goals and create flow thru.
- Carried the hotel through the pandemic by enforcing strict labor plans and reducing expenses wherever necessary with the least affect to guest satisfaction.
- Developed and executed service related plans to raise the hotel out of the Marriott red zone.
Area General Manager
Hampton Inn Waldorf/Courtyard By Marriott Waldorf
2017.04 - 2019.08
- Served as general manager for both properties.
- Created and implemented annual budgets.
- Developed internal and external service culture to increase GSS scores and employee retention.
- Utilized forecasting tools to achieve monthly/annual budget goals.
- Hired and trained executive team as well as hourly staff.
General Manager
Aloft BWI Baltimore Washington International Airport
2016.06 - 2017.03
- Developed a service culture to help turn around a challenged property.
- Increased ranking from 89 to 60 within the brief tenure.
- Increased F&B revenues by analyzing trends, maintaining proper inventory and instituting systems of accountability.
General Manager
Hilton Garden Inn Columbia
2014.11 - 2016.06
- Developed training programs that succeeded in increasing GSS and employee retention.
- Increased QA scores above past three years through joint efforts with the executive team.
- Worked closely with sales and F&B manager to increase banquet revenues while decreasing expenses.
- Responsible for hiring in all departments.
Area General Manager
Hampton Inn & Suites Smithfield/Comfort Suites Airport
2012.05 - 2014.11
Front Office Manager
HGI Newport News Airport Hotel
2009.06 - 2012.05
Houseman/GSA
HGI Newport News Airport Hotel
2008.04 - 2009.06
Education
Bachelor of Arts - Business Management
Columbia Southern University
Orange Beach, ALSkills
- Budget development
- Project management
- Efficient multi-tasker
- Effective leader
- Staff training/development
- Customer service-oriented
Hobbies
- Woodworking
- Photography
- Videography
Languages
Spanish
Professional Working
Systems
- Fosse
- MARSHA
- OnQ
- Profitsage/Profitsword
- M3
- Hotel Effectiveness
- iBuy Efficient
- Birchstreet
- UKG/Ultipro
Timeline
Opening General Manager
Springhill Suites Baltimore Convention Center Area
2021.08 - Current
General Manager
Springhill Suites Baltimore Downtown Inner Harbor
2019.08 - 2021.08
Area General Manager
Hampton Inn Waldorf/Courtyard By Marriott Waldorf
2017.04 - 2019.08
General Manager
Aloft BWI Baltimore Washington International Airport
2016.06 - 2017.03
General Manager
Hilton Garden Inn Columbia
2014.11 - 2016.06
Area General Manager
Hampton Inn & Suites Smithfield/Comfort Suites Airport
2012.05 - 2014.11
Front Office Manager
HGI Newport News Airport Hotel
2009.06 - 2012.05
Houseman/GSA
HGI Newport News Airport Hotel
2008.04 - 2009.06
Bachelor of Arts - Business Management
Columbia Southern University
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