Jason Davis
Baltimore,MD
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Operational leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
16
16
years of professional experience
Work History
Opening General Manager
Springhill Suites Baltimore Convention Center Area
08.2021 - Current
- Coordinated efforts to prepare hotel for opening including: purchasing, receiving and deploying OS&E, creating promotions/marketing plans, systems building and staffing.
- Worked closely with sales to identify leads/prospects as well as to foster key relationships within the market.
- Promoted harmonious relationship with ownership while working together with above property team members and the Marriott corporate team.
General Manager
Springhill Suites Baltimore Downtown Inner Harbor
08.2019 - 08.2021
- Created and implemented annual budgets.
- Utilized weekly forecasts to achieve budgetary goals and create flow thru.
- Carried the hotel through the pandemic by enforcing strict labor plans and reducing expenses wherever necessary with the least affect to guest satisfaction.
- Developed and executed service related plans to raise the hotel out of the Marriott red zone.
Area General Manager
Hampton Inn Waldorf/Courtyard By Marriott Waldorf
04.2017 - 08.2019
- Served as general manager for both properties.
- Created and implemented annual budgets.
- Developed internal and external service culture to increase GSS scores and employee retention.
- Utilized forecasting tools to achieve monthly/annual budget goals.
- Hired and trained executive team as well as hourly staff.
General Manager
Aloft BWI Baltimore Washington International Airport
06.2016 - 03.2017
- Developed a service culture to help turn around a challenged property.
- Increased ranking from 89 to 60 within the brief tenure.
- Increased F&B revenues by analyzing trends, maintaining proper inventory and instituting systems of accountability.
General Manager
Hilton Garden Inn Columbia
11.2014 - 06.2016
- Developed training programs that succeeded in increasing GSS and employee retention.
- Increased QA scores above past three years through joint efforts with the executive team.
- Worked closely with sales and F&B manager to increase banquet revenues while decreasing expenses.
- Responsible for hiring in all departments.
Area General Manager
Hampton Inn & Suites Smithfield/Comfort Suites Airport
05.2012 - 11.2014
Front Office Manager
HGI Newport News Airport Hotel
06.2009 - 05.2012
Houseman/GSA
HGI Newport News Airport Hotel
04.2008 - 06.2009
Education
Bachelor of Arts - Business Management
Columbia Southern University
Orange Beach, ALSkills
- Budget development
- Project management
- Efficient multi-tasker
- Effective leader
- Staff training/development
- Customer service-oriented
Hobbies
- Woodworking
- Photography
- Videography
Languages
Spanish
Professional Working
Systems
- Fosse
- MARSHA
- OnQ
- Profitsage/Profitsword
- M3
- Hotel Effectiveness
- iBuy Efficient
- Birchstreet
- UKG/Ultipro
Timeline
Opening General Manager
Springhill Suites Baltimore Convention Center Area
08.2021 - Current
General Manager
Springhill Suites Baltimore Downtown Inner Harbor
08.2019 - 08.2021
Area General Manager
Hampton Inn Waldorf/Courtyard By Marriott Waldorf
04.2017 - 08.2019
General Manager
Aloft BWI Baltimore Washington International Airport
06.2016 - 03.2017
General Manager
Hilton Garden Inn Columbia
11.2014 - 06.2016
Area General Manager
Hampton Inn & Suites Smithfield/Comfort Suites Airport
05.2012 - 11.2014
Front Office Manager
HGI Newport News Airport Hotel
06.2009 - 05.2012
Houseman/GSA
HGI Newport News Airport Hotel
04.2008 - 06.2009
Bachelor of Arts - Business Management
Columbia Southern University
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