Geovanny Tello

• Oversaw operations for Hilton and Marriott portfolios across Southern California.
• Collaborated with regional leaders to align business objectives and implement best practices.
• Established ownership relationships to enhance guest satisfaction initiatives.
• Implemented cost-control measures to optimize budgets and resource allocation.
• Facilitated meetings to communicate updates and gather team feedback efficiently.
• Developed budgeting processes adhering to corporate guidelines and business needs.
• Conducted hotel visits to evaluate operations, providing staff feedback and guidance.
• Maximized sales effectiveness through coaching, recognition, and constructive feedback.

At Homewood Suites by Hilton (120 Suites)

• Achieved Opening Hotel of the Year 2024 and Q2 2025 Make it Right Award.
• Oversaw budgeting processes, ensuring financial stability of hotel operations.
• Coordinated maintenance schedules to uphold property standards and enhance guest comfort.
• Evaluated guest feedback, identifying opportunities for service innovation and improvement.
• Facilitated staff meetings to promote communication and teamwork across departments.
• Monitored staffing levels, maintaining coverage while controlling labor costs.

Managed front desk, housekeeping, maintenance, security, and other hotel departments effectively.

At Residence Inn by Marriott (95 Suites)

• Transformed property GSS ITR from red to clear since YTD 2022.
• Enhanced staff and guest morale through engaging daily standup huddles.
• Recruited, interviewed, hired, trained, and developed all staff, including leadership roles.
• Collected 120+ AR Aging accounts, consolidating DB accounts to performers for streamlined accounting.
• Established strong relationships with Corona Chamber of Commerce to foster community engagement.
• Collaborated with DOS to enhance base groups and increase ESOCC YTD.
• Monitored adherence to all company policies, including monthly safety meetings and HR interventions.

Coordinated schedules and assigned shifts to maintain labor modules within budgeted CPOR.

At Courtyard by Marriott (145 rooms & Suites)

• Oversaw Accounting as Acting DOF.
• Collected and applied over 100k Aging YTD.
• Oversaw hiring and recruitment of all positions including line and leadership roles.
• Rolled out Bistro 2.0 post pandemic menu.
• Ramped up F&B program post pandemic including alcohols sales.
• Involved hand in hand with key leadership rolls to inspect rooms, MBWA, property walks, assist in bistro Operations, and engineering.
• Supervised critical budget implementations, employee reviews, training and scheduling for projects.
• Motivated and led team members to work together to achieve targets.
• Managed and mentored staff to carry out operational directives with high productivity and accuracy.
• Identified customer needs and delivered relevant product solutions and promotions.

At Springhill Suites by Marriott (102 Suites)

• Established policies and procedures for all hotel operations departments.
• Oversaw Front Office, Food & Beverage, Engineering, and Housekeeping functions.
• Negotiated vendor agreements through Avendra, optimizing pricing and partnerships.
• Collaborated with Lake Forest City and e-commerce to enhance local market visibility.
• Reviewed General Ledger daily to ensure adherence to budget targets.
• Maintained labor expenses at or below 15%.
• Recruited, interviewed, hired, trained, and developed associates into leadership positions.
• Analyzed STR Reports weekly to ensure competitive positioning against comp-set.

At Residence Inn by Marriott (295 Suites)

• Operated full-service hot breakfast buffet, serving over 1,200 covers daily within 3.5 hours.
• Managed lobby bar operations with a 21% average beverage cost.
• Designed and launched seasonal pool bar, achieving 20% beverage cost during operation.
• Oversaw Pizza Hut Express for lunch and dinner service, maintaining a 35% average cost.
• Led a team of 15, including two F&B Supervisors, focusing on training and development.
• Handled HR responsibilities and conflict resolution to maintain team harmony.
• Achieved award of excellence from Orange County Health Care Agency for sanitation standards.
• Enrolled F&B department in food recycling program aligned with city initiatives.