Geovano V. Green
North Hollywood,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the hospitality industry. Concrete team player recognized for organizing and running initiatives that drive performance improvement and enhance business. Motivated to maintain customer satisfaction and implements decisions with skill and confidence. Articulate, energetic, and results-orientated with exemplary passion for developing relationships and growing business.
Overview
6
6
years of professional experience
Work History
Floor Manager
Broken Shaker
08.2019 - 01.2020
- Created employee schedules to align coverage with forecasted demands.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Oversaw supply restocking, area cleaning and product organization.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Supervised department recoveries to maintain organized and professional displays for customers.
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented challenging personnel and department goals to drive performance.
- Managed full team schedule to maintain adequate coverage.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
Floor Manager/Assistant GM
Easy’s
10.2018 - 03.2019
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Monitored security to protect employees, customers and property.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Reduced financial discrepancies to minimize threats to health and productivity of business.
Team Member/ Cashier/ Training Advanced Team
Chick- fil
08.2017 - 10.2018
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained work structure by updating job requirements and job descriptions for positions.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Operated register to process payments and collect cash payment for order totals.
- Resolved issues quickly to maintain productivity goals.
- Worked scheduled shifts and remained available to work during coworker absences, holidays and busy periods.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
Security/ Aviation Electrician
United States Navy
04.2013 - 01.2017
- Maintained all aircraft in accordance with organizational maintenance requirements.
- Monitored parts department and placed orders for maintenance supplies on consistent basis.
- Coordinated and distributed exposure and contamination control procedures.
- Collaborated with crew chief to coordinate fitting and alignment of heavy parts.
- Inspected all received aircraft parts to verify compliance with FAA regulations.
- Performed aircraft maintenance for scheduled preventive actions and unscheduled requirements.
- Assisted with aircraft and equipment transport and movement.
Education
Diploma -
Liberty High School
2011
Skills
- Warm and Friendly
- Conflict and complaint resolution
- Team player
- Relationship Building
- Customer Service and Rapport
- able to lift 30 pounds
- Cool Under Pressure
- Time management skills
- Multitasking Abilities
- Punctual and Reliable
Timeline
Floor Manager
Broken Shaker
08.2019 - 01.2020
Floor Manager/Assistant GM
Easy’s
10.2018 - 03.2019
Team Member/ Cashier/ Training Advanced Team
Chick- fil
08.2017 - 10.2018
Security/ Aviation Electrician
United States Navy
04.2013 - 01.2017
Diploma -
Liberty High School