GEQUINTON CURRIE

Assist members in understanding their benefits, finding in-network providers, and securing required services or appointments.

Demonstrated versatility across diverse client queues while maintaining a high-performance 97.8% quality assurance rating and supported in onboarding multiple new clients.

Collaborated seamlessly with other clinical professionals—such as nurses and wellness specialists—to address holistic member needs.

Strictly adhere to data and security policies, including HIPAA guidelines, when managing sensitive personal health information.

• Deliver exceptional customer service by assisting customers with product selection and resolving questions professionally.
• Communicate complex product information in a clear, easy-to-understand manner for customers with varying levels of technical knowledge.
• Prioritize multiple customer requests while maintaining accuracy in a fast-paced retail environment.
• Collaborate with team members to achieve department goals and improve the overall customer experience.
• Maintain accurate product displays and inventory while paying close attention to detail.
• Train and support new associates on company procedures, customer service standards, and daily operations.
• Utilize digital systems and handheld devices to locate merchandise and support operational efficiency.
• Demonstrate strong problem-solving and critical-thinking skills to resolve customer concerns quickly and effectively.

• Managed high-volume package handling while maintaining accuracy and meeting strict deadlines.
• Worked effectively within a team to ensure efficient loading and unloading operations.
• Communicated with supervisors to coordinate package placement and workflow.
• Demonstrated attention to detail by accurately sorting merchandise for delivery routes.
• Adapted quickly to changing priorities in a fast-paced operational environment.