Christina Ongoro
Carrboro,NC
Summary
I have experience running a group home, and handling many office responsibilities across many different environments . I take pride in maintaining a positive attitude when it comes to my duties and making sure my responsibilities are managed in a timely manner. I am more than willing to take on added responsibilities to meet team goals. I take pride in being a detail-oriented team player with strong organizational skills. I have the ability to handle multiple projects simultaneously with a high degree of accuracy. With that being said, I am planning to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. And above all, I am looking for a rewarding career.
Overview
3
3
years of professional experience
Work History
Office Assistant
IUOE Local 465
Durham, NC
02.2024 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
Customer Concierge Specialist
Mako Medical Laboratories
Raleigh
04.2023 - Current
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained multi-line phones and emails
- Set up new accounts
- Assisted patients with their patient portal
- Placed orders for various accounts
- Provided results and assisted with any specimen problems
Direct Support Coordinator
Residential Services, Inc.
Chapel Hill, NC
02.2022 - Current
- Maintained clean, safe and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered medication as directed by physician.
- Developed rapport to create safe and trusting environment for care.
- Supervised daily activities and provided assistance to staff.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Transported clients to and from medical appointments with safety and efficiency.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Completed regular check-ins and progress report for each client.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Worked different stations to provide optimal coverage and meet production goals.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
Education
Business Administration- Management Certificate - Business
Durham Technical Community College
Durham, NC05.2023
Human Resource Management Certificate - Business
Durham Technical Community College
Durham, NC05.2023
Business Core Certificate - Business
Durham Technical Community College
Durham, NC05.2023
Associates Of Business Administration - Business
Durham Technical Community College
Durham, NC05.2023
High School Diploma -
Carrboro High School
Carrboro, NC01.2021
Skills
- Phone etiquette
- Compassionate Client Care
- EMR Systems
- Customer Support
- Charting and Documentation
- Household Management
- Spreadsheet Tracking
- Account Management
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Excel
- Active Listening
- Multi-Line Telephone Operation
- Documentation
- Admin support
- Order Supplies
- Sorting and Labeling
- Office Management Software
- Training and Development
- Documentation
- Senior Leadership Support
- Customer Relations
- Policy and Procedure Adherence
- Data entry
- File organization
- Mail handling
Skills
- Healthcare
- Order Supplies
- Sorting and Labeling
- Office Management Software
- Training and Development
- Documentation
- Senior Leadership Support
- Business Administration
- Customer Relations
- Microsoft Office
Timeline
Office Assistant
IUOE Local 465
02.2024 - Current
Customer Concierge Specialist
Mako Medical Laboratories
04.2023 - Current
Direct Support Coordinator
Residential Services, Inc.
02.2022 - Current
Business Administration- Management Certificate - Business
Durham Technical Community College
Human Resource Management Certificate - Business
Durham Technical Community College
Business Core Certificate - Business
Durham Technical Community College
Associates Of Business Administration - Business
Durham Technical Community College
High School Diploma -
Carrboro High School