Gerahja Laney
Henderson,NV
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Primerica Representative
Team Xcitement
04.2023 - 07.2023
- Setting up appointments
- Filling out applications for clients and following up
- Recruiting and training new representatives.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Calculated quotes and educated potential clients on insurance options.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Member Service Representative in Banking and Financing Credit Cards
Sitel
01.2023 - 05.2023
- Used analytical and interpersonal skills to maintain a good customer service rating
- Answering and directing phone calls with member related issues, resolving complaints and processing transactions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Assistant Child Care Provider
Love and Action Academy
05.2014 - 09.2022
- Provided optimal care for children weeks old through preteen years
- Provided a neat, tidy and pleasant area for parents and children
- Disinfected and cleaned facility to keep sanitary and clean for children and fellow staffs.
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
Sales Associate
Walmart Neighborhood Market
11.2019 - 10.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma -
Las Vegas High School
05.2020
Skills
- Reliable
- Good communicator
- Able to learn constructive criticism
- Honest and trustworthy
- Work diligently and independently
- Time management
- Pays attention very well to detail
- Data Entry
- Observation and Assessment
Languages
Fluent English
Understand Spanish
Timeline
Primerica Representative
Team Xcitement
04.2023 - 07.2023
Member Service Representative in Banking and Financing Credit Cards
Sitel
01.2023 - 05.2023
Sales Associate
Walmart Neighborhood Market
11.2019 - 10.2021
Assistant Child Care Provider
Love and Action Academy
05.2014 - 09.2022
High School Diploma -
Las Vegas High School
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