Gerahja Laney
Henderson,NV
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Primerica Representative
Team Xcitement
Las Vegas, NV
04.2023 - 07.2023
- Setting up appointments
- Filling out applications for clients and following up
- Recruiting and training new representatives.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Calculated quotes and educated potential clients on insurance options.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Member Service Representative in Banking and Financing Credit Cards
Sitel
Las Vegas, NV
01.2023 - 05.2023
- Used analytical and interpersonal skills to maintain a good customer service rating
- Answering and directing phone calls with member related issues, resolving complaints and processing transactions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Assistant Child Care Provider
Love and Action Academy
Fresno, CA
05.2014 - 09.2022
- Provided optimal care for children weeks old through preteen years
- Provided a neat, tidy and pleasant area for parents and children
- Disinfected and cleaned facility to keep sanitary and clean for children and fellow staffs.
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
Sales Associate
Walmart Neighborhood Market
1400 S Lamb Blvd, Las Vegas, NV 89104
11.2019 - 10.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma -
Las Vegas High School
05.2020
Skills
- Reliable
- Good communicator
- Able to learn constructive criticism
- Honest and trustworthy
- Work diligently and independently
- Time management
- Pays attention very well to detail
- Data Entry
- Observation and Assessment
Languages
Fluent English
Understand Spanish
Timeline
Primerica Representative
Team Xcitement
04.2023 - 07.2023
Member Service Representative in Banking and Financing Credit Cards
Sitel
01.2023 - 05.2023
Sales Associate
Walmart Neighborhood Market
11.2019 - 10.2021
Assistant Child Care Provider
Love and Action Academy
05.2014 - 09.2022
High School Diploma -
Las Vegas High School