Geral Florian
Brooklyn,NY
Summary
Proven retail and bakery professional with a track record of enhancing customer satisfaction and sales at Stop & Shop. Excelled in bakery display management and upselling, boosting sales through strategic merchandise arrangement and keen product knowledge. Demonstrates exceptional teamwork and a positive attitude, ensuring tasks are completed efficiently and effectively.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Stop & Shop
kiesha
Brooklyn, New York
04.2019 - Current
- Rotated stock in accordance with first-in-first-out policy to minimize waste from expired product.
- Answered store and merchandise questions and led customers to wanted items.
- Listened to guests to understand needs and help each person select optimal products and services.
- Greeted customers and provided exceptional customer service in a fast-paced bakery setting.
- Took custom cake and bakery orders, ensuring all details were accurately recorded.
- Labeled bakery products with prices, ingredients, and allergen information.
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Verified that all products were labeled with correct pricing information.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Checked expiration dates on all food items to ensure freshness of products being sold.
- Followed recipes and baking instructions precisely for consistent product quality.
- Prepared baked goods such as cakes, pies, cookies, donuts, and other pastries according to recipes.
Bicor Pillow Company
Stewart
Brooklyn, New York
07.2018 - 03.2019
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Completed day-to-day duties accurately and efficiently.
Staples Sales Rep
Sal.
Queen, New York
06.2007 - 01.2008
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Organized store by returning merchandise to proper areas and restocked displays.
- Greeted customers to determine wants or needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Provided accurate information about products, prices and services.
- Developed trusting relationships with customers by making personal connections.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Conducted inventories on a regular basis to track stock levels.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions, and offered product advice.
- Assessed customer needs to provide assistance and information on product features.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
High School Diploma -
Boys And Girls
BrooklynSkills
- Promotional support
- Upselling
- Retail loss prevention
- Task prioritization
- Merchandising
- Customer needs assessment
- Stock replenishment
- Crate breakdown
- Supply ordering
- Flexible schedule
- Willingness to learn
- Freshness assessment
- Sanitation standards
- Sales promotion
- Display setup
- Product restocking
- Price checking
- Positive attitude
- Punctuality
- Temperature monitoring
- Product knowledge
- Cleaning and sanitizing
- Baking equipment operation
- Waste reduction
- Food handling safety
- Stocking and shelving
- Bakery display management
- Menu item pricing
Certification
New york state Security license Id number #10017284120 exp11/13/26.
Timeline
Stop & Shop
kiesha
04.2019 - Current
Bicor Pillow Company
Stewart
07.2018 - 03.2019
Staples Sales Rep
Sal.
06.2007 - 01.2008
High School Diploma -
Boys And Girls
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