Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tyreiana James

New Haven,CT

Summary

Compassionate and detail-oriented Certified Phlebotomist with hands-on clinical experience gained through a comprehensive phlebotomy program at Excel Academy and an internship at East Haven Yale Blood Draw. Currently employed at Stop & Shop, demonstrating strong customer service, time management, and communication skills in a fast-paced environment. Actively pursuing a Nursing degree at Gateway Community College, further expanding my medical knowledge and patient care expertise. Skilled in venipuncture, specimen collection, infection control, and maintaining accurate records. Dedicated to providing safe, efficient, and patient-focused care while upholding all healthcare regulations and standards.

Overview

3
3
years of professional experience

Work History

Stop & Shop

Jim Fitzgerald
12.2022 - Current
1. Customer Service
  • Greet customers in a friendly, professional manner.
  • Assist customers with locating products or answering questions about pricing, store layout, promotions, or policies.
  • Resolve basic customer issues or escalate to a manager when necessary.
  • Help customers with returns, rain checks, and loyalty programs (like the Stop & Shop GO Rewards).
2. Sales Floor Operations
  • Restock shelves and maintain inventory levels.
  • Rotate stock (first-in, first-out) to ensure freshness, especially in perishables like dairy, produce, and meat.
  • Ensure products are faced (fronted) and displayed attractively.
  • Set up promotional displays and signage according to planograms (schematic layouts provided by corporate).
3. Checkout/Front End
  • Operate cash registers, handle transactions, and ensure correct pricing.
  • Bag groceries carefully and offer carry-out assistance if needed.
  • Assist with self-checkout area and troubleshoot issues for customers.
4. Cleanliness and Safety
  • Keep aisles, shelves, and work areas clean and organized.
  • Follow food safety and sanitation guidelines.
  • Report hazards (like spills) and assist with cleanup.
  • Follow store procedures during emergencies, theft incidents, or evacuations.
5. Departmental Work

You may be assigned to a specific department, such as:

  • Grocery/General Merchandise: Stocking non-perishables and cleaning supplies.
  • Produce: Stocking and rotating fruits and vegetables.
  • Deli/Bakery: Slicing meats, preparing sandwiches, or packaging baked goods.
  • Meat/Seafood: Packaging products, assisting customers, keeping the case stocked and clean.
  • Frozen/Dairy: Restocking cold items, checking for expiration dates.

Internship -Yale Excel Academy

Yale Radiology and Blood Lab
08.2025 - 08.2025

1. Venipuncture Techniques 2. Patient Interaction 3. Specimen Handling and Labeling 4. Infection Control and Safety

  • Performing blood draws on a variety of patients (infants, elderly, those with difficult veins).
  • Using different methods: butterfly needles, vacutainers, syringes, capillary sticks.
  • Choosing appropriate sites for blood draw.
  • Explaining procedures and calming nervous patients.
  • Obtaining informed consent.
  • Maintaining patient confidentiality and dignity (HIPAA compliance).
  • Properly labeling tubes with patient information.
  • Understanding different types of collection tubes (e.g., EDTA, citrate, heparin).
  • Preparing samples for transport to laboratories.
  • Wearing personal protective equipment (PPE).
  • Disposing of needles and biohazard materials properly.
  • Following OSHA and CDC guidelines to prevent contamination or exposure.

Education

No Degree - Nursing

Gateway Community College
New Haven, CT
05-2028

No Degree - Phlebotomy

Excel Academy LLC
North Haven, CT
06-2025

High School Diploma -

Eli Whitney Technical High School
Hamden, CT
06-2024

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving

Timeline

Internship -Yale Excel Academy

Yale Radiology and Blood Lab
08.2025 - 08.2025

Stop & Shop

Jim Fitzgerald
12.2022 - Current

No Degree - Nursing

Gateway Community College

No Degree - Phlebotomy

Excel Academy LLC

High School Diploma -

Eli Whitney Technical High School