Gerald Allen
Fort Worth,TX
Summary
Experienced insurance professional with [20+]-year career assessing Insurance needs, property claims, determining liabilities and negotiating settlements. Detail-oriented, observant and knowledgeable with excellent interpersonal and documentation skills. Efficiently handle high case volumes with accuracy and care.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Adjuster /Project Manager
Renfroe
08.2020 - Current
- Negotiated settlements with claimants, attorneys and other parties.
- Conducted detailed inspections of residential, commercial and industrial buildings.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
- Evaluated policy provisions, applicable laws, and other relevant information to determine claim payments or denials.
- Experience with 10,000 + claims
Call Center Manager
Renew Sleep Solutions
01.2018 - 08.2020
- Developed and maintained a team of call center representatives to meet performance standards.
- Monitored daily operations, including call volume, average speed of answer, service levels, customer satisfaction scores, and other key metrics.
- Monitored performance metrics and tracked progress against goals to identify opportunities for improvement.
Sales Trainer /Independent Field Agent
Health Markets
02.2000 - 01.2018
- Developed and implemented comprehensive sales training programs for new and existing employees.
- Provided one-on-one coaching to sales representatives on effective communication techniques.
- Conducted monthly sales meetings to review performance, discuss best practices, and set goals.
Education
Associate of Science - Business Administration And Management
Tarrant County College District
Fort Worth, TX05-2002
Skills
- Damage Assessment
- Caseload Management
- Sales background
- Policy Interpretation
- Technical knowledge
- Insurance fraud expertise
- Property claims
- Call Center Operations
- Complaint resolution
- Employee Motivation
- Call Routing
- KPI Tracking
- Claims Investigation
Certification
- Licensed Adjuster
- General Lines Health and Life
- Xactimate
- Outlook
- Excel
- Five-9 / ACD Systems / IVR Scripts
Timeline
Adjuster /Project Manager
Renfroe
08.2020 - Current
Call Center Manager
Renew Sleep Solutions
01.2018 - 08.2020
Sales Trainer /Independent Field Agent
Health Markets
02.2000 - 01.2018
Associate of Science - Business Administration And Management
Tarrant County College District
- Licensed Adjuster
- General Lines Health and Life
- Xactimate
- Outlook
- Excel
- Five-9 / ACD Systems / IVR Scripts
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