Gerald A Tavormina
Walworth,USA
Summary
Technical professional possessing the skills, education and work experience required to perform successfully in demanding technical and customer service environments. My career objective is to be a provider of technical support to internal and external customers as well as professional writing and training in the technical service environment
Overview
43
43
years of professional experience
Work History
Documentation Engineer
Alstom Signaling/KB Signaling
11.2015 - Current
- Assisted in the development of company-wide style guide, promoting a consistent brand voice across all materials.
- Implemented content management system to facilitate efficient document storage and retrieval.
- Project Lead for training development and manuals when tendering costs for potential new projects..
- Performed peer reviews thoroughly before final submission, offering constructive feedback that led to improved overall quality.
- Worked with engineering team to develop corrective and preventive maintenance instructions.
- Validate instructions in front of customer equipment to ensure we are submitting clear and consist instruction.
Technical Communication Specialist
Carestream Health, Inc.
05.2007 - Current
- Company Overview: A world leader in manufacturing, sales and service medical imaging equipment
- Create clear, concise product documentation effectively under tight schedules to meet diverse internal and external customer needs and product delivery deadlines
- Work with fellow writers, service engineers, trainers and other technical resources to create user and service documentation
- Project management to meet commercialization schedules
- Maintain and update technical publications for existing products to keep pace with product enhancements
- Used writing for localization best practices
- Carestream’s content creation strategy supports DITA XML
- A world leader in manufacturing, sales and service medical imaging equipment
Technical Writer
Eastman Kodak Company
06.2002 - 05.2007
- Company Overview: A world leader in manufacturing, sales and service imaging equipment
- Create clear, concise product documentation effectively under tight schedules to meet diverse internal and external customer needs and product delivery deadlines
- Work with fellow writers, service engineers, trainers and other technical resources to create user and service documentation
- Project management to meet commercialization schedules
- Maintain and update technical publications for existing products to keep pace with product enhancements
- Used the Kodak International Service Language (KISL) to support writing for localization
- Technical and user reviews, validations, editing and routine quality checks
- A world leader in manufacturing, sales and service imaging equipment
Test Engineer
Xerox Corporation
10.2001 - 05.2002
- Company Overview: A world leader in manufacturing, sales and service of Digital and Xerographic printing equipment
- Responsible for validation and verification testing of software to its approved specification
- Continuous testing, ensuring that software meets customer expectation
- Create software test plans and procedures
- Document and present software requirement failures and monitor the resolution process
- A world leader in manufacturing, sales and service of Digital and Xerographic printing equipment
Technical Writer/Trainer
Harris Corporation, RF Communications Division
09.1999 - 09.2001
- Company Overview: A world leader in manufacturing, sales and service of RF communications equipment
- Create clear, concise product documentation effectively under tight schedules to meet diverse internal and external customer needs and product delivery deadlines
- Work with fellow writers, product managers, sales managers, engineers, trainers and other technical resources to create operations and maintenance manuals, training programs and training documentation for our customers
- Monitor design change activity to determine potential impact on product documentation
- Maintain and update technical publications for existing products to keep pace with product enhancements
- Work as a team to assure Standard Operating Procedure (SOP) is met
- SOP's include Technical and user reviews, validations, editing and routine quality checks
- A world leader in manufacturing, sales and service of RF communications equipment
Field Service Engineer
Gretag Imaging, Inc.
03.1999 - 08.1999
- Company Overview: A world leader in manufacturing, sales and services of Photo Finishing equipment
- Provided national OEM product support to National Account, Qualex for equipment installs and second level technical support for Master Lab and Master Flex One Hour On Site Processing Labs manufactured by Gretag Imaging, Inc
- A world leader in manufacturing, sales and services of Photo Finishing equipment
Service Engineer
Kodak/Danka Office Imaging Company
01.1997 - 01.1999
- Company Overview: A world leader in sales and service of office imaging equipment specializing in Toshiba, Canon, Sharp and the addition of Kodak Copiers in 1997
- Evaluated field performance of Kodak’s 2100, Image Source 110 and Image Source 120 Copiers
- Reported analytical performance data to Danka management and Kodak manufacturing for corrective action and product quality control
- Provided level II technical support to 3000 Field Engineers
- Introduced several product reliability improvements in 1998 that resulted in projected field labor and parts dollar savings of $2M within 3 years
- Worked with Kodak Engineers on the design of two safety modifications
- Facilitated Field Beta Test of the Kodak Image Source 120 Copier as part of a new equipment launch in 1998
- Responsible for publication of Service Bulletins, Technical Newsletters and Installation Instructions to Field Engineers
- Provided specialize level III support to service personnel on all AC/DC power distribution, logic and control, software and power supply problems
- A world leader in sales and service of office imaging equipment specializing in Toshiba, Canon, Sharp and the addition of Kodak Copiers in 1997
Field Engineer
Eastman Kodak Company
01.1985 - 01.1997
- Company Overview: Kodak Office Imaging - A world leader in Manufacturing, Sales and Service of High Volume and Mid Volume Copiers
- Maintained the reliability of the Kodak 100, 150, 200, 2085, 2100 and Image Source 110 High Volume copiers at customer level
- Was presented the award for service excellence achieved in 1995 and 1996
- A technical advocate and recognized team leader
- 3 week temporary assignment in Raleigh, North Carolina District as a Field Engineer and was offered a permanent position in November 1996
- Maintained a 100% accurate $500,000.00 trunk and district parts inventory
- Conducted seminars on best service practices and customer relation skills, March 1996
- Maintained quick on-site service response time and flexible schedule to maintain customer satisfaction
- Out of state field trips to assist Field Specialist in the resolution of problems while maintaining customer satisfaction
- Promoted to Service Engineer in Rochester, NY
- March 31, 1997
- Kodak Office Imaging - A world leader in Manufacturing, Sales and Service of High Volume and Mid Volume Copiers
Customer Service Engineer
Royal Business Machines
01.1982 - 01.1985
- Company Overview: A world leader in manufacturing, sales and service of Royal Copiers
- Entry Level Position, maintaining the reliability of Royal Copiers at customer level
- Managed a territory that was part of a 1000 Machine contract at Ford Motor Company worldwide
- Serviced a geographic area spanning from Grand Rapids, Michigan to Toledo, Ohio
- A world leader in manufacturing, sales and service of Royal Copiers
Education
Quality Management Certificate - Quality Management, Statistical Quality Control, Quality Leadership and Reliability
Rochester Institute of Technology
Rochester, New York05.2001
Bachelors of Applied Science - Electronic Engineering Technology
Siena Heights College
Adrian, Michigan05.1989
EET Certificate - Electrical Engineering Technology
RETS Electronics Schools
Detroit, Michigan12.1981
Skills
- Microsoft Office—Word
- Microsoft Office—Excel
- Microsoft Office—Outlook
- Adobe FrameMaker 11 with DITA xml
- Interleaf 70
- Adobe Technical Communications Suite 4
- Lotus Notes
- LabView
- ProComm Plus
- Star (Service Tracking Analysis and Reporting)
- Information design
- Ethics and integrity
- Customer focus
- Content development
- Subject matter expertise
- Quality assurance
- Project management
- Troubleshooting
- Risk management
Awards
- Several Carestream Health Excellence awards—Recognition awards given by co-workers for efforts over and above expectations.
- Harris Corporation, 'Spot Light Award' for contributions to new manual formatting, 1999.
- Eastman Kodak Company, Service Excellence Award of 1995 and 1996.
- Dale Carnegie Motivational Speaking Certificate, 1994.
- John Glenn High School, Academic Achievement Award in Electronics, 1977.
Specialqualifications
- Microsoft Office—Word, Excel, Outlook
- Adobe FrameMaker 11 with DITA xml
- Interleaf 7.0
- Adobe Technical Communications Suite 4
- Lotus Notes
- LabView
- ProComm Plus
- Star (Service Tracking Analysis and Reporting)
Timeline
Documentation Engineer
Alstom Signaling/KB Signaling
11.2015 - Current
Technical Communication Specialist
Carestream Health, Inc.
05.2007 - Current
Technical Writer
Eastman Kodak Company
06.2002 - 05.2007
Test Engineer
Xerox Corporation
10.2001 - 05.2002
Technical Writer/Trainer
Harris Corporation, RF Communications Division
09.1999 - 09.2001
Field Service Engineer
Gretag Imaging, Inc.
03.1999 - 08.1999
Service Engineer
Kodak/Danka Office Imaging Company
01.1997 - 01.1999
Field Engineer
Eastman Kodak Company
01.1985 - 01.1997
Customer Service Engineer
Royal Business Machines
01.1982 - 01.1985
Bachelors of Applied Science - Electronic Engineering Technology
Siena Heights College
EET Certificate - Electrical Engineering Technology
RETS Electronics Schools
Quality Management Certificate - Quality Management, Statistical Quality Control, Quality Leadership and Reliability
Rochester Institute of Technology
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