Gerald Bonds
Newport News,VA
Summary
Dynamic Manager with a proven track record at Extra Space Storage, recognized for driving sales growth and enhancing customer satisfaction. Skilled in financial tracking and team leadership, I excel in optimizing operations and mentoring staff, consistently achieving top performance metrics, and maintaining a collaborative work environment.
Overview
5
5
years of professional experience
Work History
Store Manager
Extra Space Storage
Richmond, Virginia
08.2023 - Current
- Awarded #1 Store in Rentals for 2025, leading district performance across rental conversions and unit occupancy
- Ranked #2 Salesperson for Extra Space Storage in 2024 and 2025, recognized for consistently driving rental and insurance sales growth
- Delivered outstanding customer service by assisting clients with unit rentals, insurance options, and moving supplies, ensuring a smooth and positive rental experience.
- Guided new customers through the rental process, explaining agreements and terms clearly to ensure customer satisfaction and compliance.
- Maintained facility cleanliness and functionality by performing routine tasks such as sweeping, mopping, and light maintenance, contributing to a welcoming and safe environment.
- Operated independently to manage daily tasks, while collaborating effectively with team members to ensure seamless operations.
- Managed additional responsibilities, including running errands for the facility and traveling to other store locations as needed, demonstrating flexibility and commitment to team success.
- Monitored key performance indicators, including rental conversions, occupancy rates, and insurance attach rates, to drive continuous operational and revenue improvements.
- Tracked and analyzed store financials, budgeting, and spending to control operating expenses and maintain profitability.
- Oversaw inventory management and maintained optimal stock levels.
- Trained and mentored staff on customer service and sales techniques.
Member Specialist
Sam's Club
Winterville, NC
07.2021 - 07.2022
- Ensured compliance with company policies and procedures by effectively handling returns, organizing merchandise, and identifying potential shrinkage and damages, contributing to a well-maintained, efficient area of responsibility.
- Delivered exceptional member service by managing exit areas, reviewing receipts, and assisting members with purchasing decisions and locating merchandise, ensuring a positive shopping experience.
- Supported members in the self-checkout area by resolving issues, promoting products and services, and providing guidance on self-service technology, enhancing overall member satisfaction.
- Processed transactions, payments, returns, refunds, and exchanges accurately and efficiently, adhering to company policies for various membership and payment types, ensuring seamless transactions for members.
- Contributed to the security and safeguarding of assets by monitoring and reporting potential criminal activities, maintaining documentation, and ensuring adherence to security and safety practices.
- Assisted in training Member Frontline Service associates on company processes, new technology, and program rollouts, fostering a culture of continuous learning and process improvement.
- Maintained high standards of ethics and integrity by following company policies, utilizing the Open Door Policy, and implementing action plans to execute business processes and practices effectively.
- Managed work assignments and priorities by collaborating with managers, coworkers, and other business partners, ensuring tasks were completed accurately and on time, while continuously adapting to change and seeking opportunities for improvement.
Customer Lead
Food Lion
Greenville, NC
01.2021 - 07.2021
- Delivered exceptional customer service by developing strong relationships with customers, addressing their needs, and ensuring a positive shopping experience, leading to increased customer satisfaction and loyalty.
- Oversaw store operations to ensure adherence to customer and operational standards, maintaining a well-organized and efficient store environment.
- Utilized strong organizational and problem-solving skills to manage tasks effectively, remaining calm under pressure and resolving customer issues promptly.
- Demonstrated thorough knowledge of store policies and procedures, applying them consistently to maintain compliance and support smooth store operations.
- Worked both independently and collaboratively with team members to achieve store goals, fostering a positive and supportive work environment.
- Embraced diversity and inclusivity, contributing to a welcoming and inclusive atmosphere for customers and colleagues alike.
- Ability to run 150+ lottery tickets per day, as well as 75+ western unions and money orders.
- Practiced steady work with a mix of getting carts, running orders out, doing putbacks and reclaims, and helping bag groceries.
Education
Bachelor's - BSBA - Management
East Carolina University
Greenville, NC05.2024
Skills
- Customer Service
- Communication
- Sales & Upselling
- Time Management
- Problem-Solving
- Attention to Detail
- Leadership
- MS Office proficient
- Technology Proficiency
- Team collaboration
- Flexibility and adaptability
- Accurate money handling
- Organizational Skills
- Multitasking
- Staff training
- Inventory management
- Sales growth
- Financial tracking
- Verbal and written communication
Accomplishments
#1 Facility in Rentals
Timeline
Store Manager
Extra Space Storage
08.2023 - Current
Member Specialist
Sam's Club
07.2021 - 07.2022
Customer Lead
Food Lion
01.2021 - 07.2021
Bachelor's - BSBA - Management
East Carolina University