Gerald Drye
Information Technology
Hollywood
Summary
Versatile and solutions-driven IT support professional with 10+ years of hands-on experience resolving software, device, and connectivity issues across Windows, macOS, iOS, and Android. Strong background in configuring email systems, resetting passwords, installing work applications, and syncing devices across platforms. Demonstrated leadership in aviation ground operations, supervising 30–50 team members at FedEx. Dedicated to delivering exceptional technical and customer support while ensuring safety, accuracy, and performance.
Overview
13
13
years of professional experience
Work History
Park Aide
Broward County Parks and Recreation
11.2023 - Current
- Promoted from part-time to full-time in July 2024 for performance and dependability.
- Maintain and inspect park trails, restrooms, and equipment for public safety.
- Perform landscaping, invasive species control, and small repairs.
- Assist visitors, respond to safety issues, and ensure park rules compliance.
- Support educational and conservation-focused park operations
Ramp Agent
Fedex
10.2022 - Current
- Supervise 30 to 50 employees handling aircraft ground operations and time-sensitive cargo.
- Coordinate aircraft pushback procedures, and ensure safety compliance around aircraft.
- Operate ground support equipment, including belt loaders, tugs, and loaders.
- Manage ramp activity flow, and ensure tight on-time performance for mail operations.
- Inspect ramp conditions, mitigate hazards, and maintain FAA/TSA safety standards.
Mobile Expert
T-Mobile
03.2018 - 11.2023
- Provided front-line IT support to customers with iOS and Android devices.
- Installed business and productivity apps, configured email clients, and secured devices.
- Resolved software issues, system errors, syncing problems, and performed data recovery.
- Guided users through multi-factor authentication and account setups.
- Delivered excellent service while supporting both personal and business technology.
Retail Sales Representative
AT&T
03.2012 - 10.2016
- Diagnosed mobile device software and OS issues; assisted with troubleshooting and upgrades.
- Supported email syncing, cloud backups, and business configuration for mobile devices.
- Helped customers recover locked accounts and resolve password-related issues.
- Educated users on software tools, usage habits, and device optimization.
- Consistently exceeded sales goals while acting as an in-store tech support resource.
Education
No Degree - Information Technology
University of Memphis
Memphis, TN 05.2001 -
Skills
- Windows, macOS, iOS, Android Troubleshooting
- Email Setup (Exchange, Gmail, iOS Mail)
- Password Resets, MFA, Account Recovery
- App Installation & Mobile/Desktop Syncing
- Wi-Fi, Bluetooth, & Basic Network Support
- Device Setup, Cloud Integration, Software Training
- Help Desk Support & Customer Onboarding
- Ground Operations & Team Leadership
Timeline
Park Aide
Broward County Parks and Recreation
11.2023 - Current
Ramp Agent
Fedex
10.2022 - Current
Mobile Expert
T-Mobile
03.2018 - 11.2023
Retail Sales Representative
AT&T
03.2012 - 10.2016
No Degree - Information Technology
University of Memphis
05.2001 -
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