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Gerald Egwuagu
Customer Service
Houston,TX
Work Preference
Summary
Professional in customer success with robust experience in driving client satisfaction and retention. Skilled in relationship building, problem-solving, and delivering tailored solutions. Strong focus on team collaboration, adaptability, and achieving results. Known for reliability, effective communication, and strategic thinking.
Work History
Chief Executive Officer
GD Homes and Properties
Austin, TX
01.2016 - Current
Built and maintained long-term relationships with property buyers, investors, and
business partners, serving as the primary point of contact throughout the customer
journey.
• Managed customer inquiries, consultations, and service requests, ensuring timely
resolution of concerns and a positive client experience.
• Developed a customer-centric operating model that improved client satisfaction,
referral business, and customer retention.
• Led negotiations and facilitated successful property transactions while balancing
customer needs with organizational objectives.
EDUCATION
08/2015 05/2023 Languages
• Collaborated with sales, operations, legal, and construction teams to ensure seamless
service delivery and effective issue resolution.
• Oversaw customer onboarding processes, contract administration, and post-sale
support activities for residential and investment clients.
• Analyzed customer feedback and market trends to improve service quality, streamline
processes, and enhance overall customer experience.
• Managed and mentored cross-functional teams while maintaining high standards of
professionalism, communication, and client service.
Education
Bachelor of Science - Project Management
Federal University of Technology
Owerri 08-2015
Rice University - Real Estate Investment And Development
Rice University
Houston, TX05-2023
Skills
- Customer account management
- Customer relationship building
- Customer retention
- Client relations
- Customer advocacy
- CRM software
- Client service optimization
- Account management
- Strategic planning
- Negotiation
- Sales proficiency
- Pipeline development
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Chief Executive Officer
GD Homes and Properties
01.2016 - Current
Bachelor of Science - Project Management
Federal University of Technology
Rice University - Real Estate Investment And Development
Rice University