GERALD FOSTER
Ottawa
Summary
Dynamic Service Operations Manager with a proven track record at KONE Elevators & Escalators, excelling in strategic planning and team building. Enhanced profitability while maintaining an exemplary safety record. Adept at procedure development and operations management, driving high-quality service delivery and fostering a dedicated workforce.
Overview
28
28
years of professional experience
Work History
Service Operations Manager
KONE Elevators & Escalators
Kansas City
05.2021 - Current
- Coordinated maintenance schedules for optimal service delivery.
- Monitored staff performance to ensure adherence to company policies and procedures.
- Maintained a safe working environment by enforcing safety protocols among the team members.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Oversaw daily operations of the service department, including scheduling and workflow management.
Service Supervisor
KONE Elevators & Escalators
Kansas City
11.2014 - 05.2021
- Manage route efficiencies and material spending to maximize profit.
- Direct supervision of 11 route technicians.
- Manage high profile accounts such as North Kansas City Hospital, St. Luke's Hospitals, Bartle Hall, Stormont Vail Hospital and One KC Place.
- Conduct quarterly safety audits on field employees and provide quarterly safety training per Kone safety policy to strive toward zero accidents.
- Perform equipment audits to ensure field employees are providing the highest quality of service for customers.
- Improved profitability of operations and repair department steadily while maintaining an outstanding safety record.
- Address employee performance promptly and directly in accordance with company personnel policies and procedures both exemplary and correctional.
Service Manager
ThyssenKrupp Elevator
Kansas City
09.2007 - 11.2014
- Manage route efficiencies and material spending over 1800 elevators to maximize profitability.
- Supervision of 16 field employees and 3 repair teams by leading, directing and managing inbound and/or outbound service operations to ensure that all staff execute service agreements at, or above the customer's standards.
- Constant analysis of financials specifically focusing on profitability.
- Reporting findings and recommended adjustments to vice president level corporate and regional staff.
- Maintain a clean, professional and safe working environment by inspecting and scheduling maintenance, and ensuring that all warehouse and field equipment is properly accounted for and in safe working condition.
- Conduct quality and safety audits at customer's locations to maintain a high level of service and a safe working condition.
- Directly responsible for all new employee orientation and ongoing training.
Operations Manager
ThyssenKrupp Elevator
Wichita
01.2003 - 01.2007
- Managed service, new installation, repair and modernization operation staffed by 6 field technicians, 3 construction crews, 1 repair crew and 2 administrative personnel with annual revenue over one million dollars.
- Promoted back to Lenexa Branch to manage a struggling operations department.
Repair Manager
ThyssenKrupp Elevator
Kansas City
01.1998 - 01.2003
- Managed 4 crews performing repairs on more than 1,600 elevators.
- Promoted to operations manager for Wichita branch to oversee all aspects of branch operations.
Education
Bachelor of Science - Management
BAKER UNIVERSITY
Wichita, Kansas, USA01.2006
Skills
- Strategic planning
- Team building
- Procedure development
- Operations management
- Personable
- Dedicated
- Problem solving
Additional Information - Licenses
- CLASS A CDL Drivers License
- QEI License
Timeline
Service Operations Manager
KONE Elevators & Escalators
05.2021 - Current
Service Supervisor
KONE Elevators & Escalators
11.2014 - 05.2021
Service Manager
ThyssenKrupp Elevator
09.2007 - 11.2014
Operations Manager
ThyssenKrupp Elevator
01.2003 - 01.2007
Repair Manager
ThyssenKrupp Elevator
01.1998 - 01.2003
Bachelor of Science - Management
BAKER UNIVERSITY
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