Benjamin Hurt
Amarillo,TX
Summary
Seasoned Service Manager bringing 25 years of Leadership experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Overview
29
29
years of professional experience
Work History
Service Operations Manager
Willborn Fueling Systems
Amarillo, TX
01.2019 - Current
- Led service operations of 50 Service Techs to enhance customer satisfaction and streamline processes.
- Developed and implemented operational strategies to improve team efficiency and service delivery.
- Analyzed performance metrics to identify areas for process improvement and implement corrective actions.
- Oversaw budget management, optimizing resource allocation while maintaining high-quality service levels.
- Established key performance indicators to monitor operational effectiveness and inform strategic planning initiatives.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Area Operations Manager
Schwan's Home Service
Amarillo, TX
03.2008 - 12.2018
- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Implemented process improvements that enhanced operational efficiency and reduced costs.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
- Traveled to over 3 locations per week to manage each store and perform reviews of individual managers and employees.
Regional Manager
Hollywood Video
Houston, TX
12.1997 - 10.2008
- Led regional operations to enhance service delivery and customer satisfaction across multiple locations.
- Mentored and trained regional staff, fostering a culture of excellence and accountability within teams.
- Analyzed market trends to identify growth opportunities, driving expansion in competitive areas.
- Spearheaded recruitment efforts, ensuring alignment with company values and operational goals.
- Established performance benchmarks, monitoring progress and facilitating continuous improvement initiatives.
- Collaborated with corporate leadership to align regional strategies with overall business objectives.
- Established and maintained operational standards for 1750 locations.
Education
Degree - Aviation Technology
Emery Aviation College
Colorado Springs, CO05.1995
Skills
- Operational efficiency
- Workforce planning
- Problem-solving
- Multitasking and organization
- Goal oriented
- Workplace safety
- Critical thinking
- Team leadership
- Staff training and development
- Employee supervision
- Leadership development
- Strategic business planning
- Employee training and development
- Team collaboration and leadership
- Work Planning and Prioritization
- Maintenance planning
- Coaching and mentoring
- Technical troubleshooting
- Analytical thinking
- Employee relations
- Quality control
- Documentation and reporting
- Workflow management
- Interpersonal relationships
Business Seminars
Managing Managers, Budget Preparation and Administration, Marketing Management and Presentation Workshop
Timeline
Service Operations Manager
Willborn Fueling Systems
01.2019 - Current
Area Operations Manager
Schwan's Home Service
03.2008 - 12.2018
Regional Manager
Hollywood Video
12.1997 - 10.2008
Degree - Aviation Technology
Emery Aviation College