Greg Geyer
Service Operations Manager
Chapel Hill,NC
Summary
Dynamic Service Operations Manager with a proven track record at Matrix Fluidix, enhancing operational efficiency and customer satisfaction through strategic process improvements and cross-functional collaboration. Skilled in service delivery optimization and effective communication, I excel in problem resolution and fostering strong vendor relationships to drive business success.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Service Operations Manager
Matrix Fluidix
Chapel Hill, NC
02.2024 - Current
- Delivered excellent customer service experiences through regular feedback collection, analysis, and action planning based on client needs.
- Collaborated with cross-functional teams to develop strategies for improving overall business performance.
- Improved service operations efficiency by implementing standardized processes and procedures.
- Streamlined workflow for increased productivity with the introduction of new software tools and technologies.
- Established strong vendor relationships to ensure timely delivery of materials and services at competitive prices.
- Oversaw inventory control measures that minimized waste while ensuring adequate supplies remained available for all departments within the organization.
- Enhanced customer satisfaction through proactive problem resolution and consistent communication with clients.
- Met with customers to discuss service needs and develop effective and practical solutions.
Business Service Manager
Trajan Scientific and Medical
Morrisville, NC
11.2021 - 11.2023
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Learned and adapted quickly to new technology and software applications.
- Resolved problems, improved operations and provided exceptional service.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Education
Master of Science - Business, Communications And Healthcare
University of Minnesota
Minneapolis, MNMBA - International Business
Pepperdine University
California 05.2001 -
Skills
Operational efficiency
Service delivery
Cross-functional coordination
Customer service
Service quality management
Workplace safety
Customer service management
Service delivery optimization
Affiliations
OSHA Lab Safety Course
Member of The Society for Laboratory Automation and Screening
Certification
Lab Safety Training - March 2025
Timeline
SLAS Applied Liquid Handling - May 2025
05-2025
Lab Safety Training - March 2025
03-2025
Service Operations Manager
Matrix Fluidix
02.2024 - Current
Business Service Manager
Trajan Scientific and Medical
11.2021 - 11.2023
MBA - International Business
Pepperdine University
05.2001 -
Master of Science - Business, Communications And Healthcare
University of Minnesota