Summary
Overview
Work History
Education
Skills
Certification
Extracurricular Activities
Timeline
Generic

STEPHON DAVIS

Fort Worth,TX

Summary

Detail-oriented professional experienced in strategic planning, cost optimization, and team leadership. Proven track record of developing successful strategies and managing operations to achieve both short-term and long-term goals. Exceptional problem-solving and communication skills, with the ability to motivate and lead teams to success. Organized, highly proactive, and results-oriented, with experience in financial management, organizational development, and operational excellence. Experienced in security and risk management protocols of various natures and in multiple industries

Overview

10
10
years of professional experience
1
1
Certification

Work History

Service Operations Manager

Boomerjacks
10.2021 - Current
  • Assessed customer service staff performance and provided feedback
  • Developed and implemented effective strategies to maintain KPIs and quality standards
  • Conducted regular training sessions for staff on service operations procedures and best practices
  • Set and implemented strategic goals and initiatives to align company with mission, values, and vision
  • Prepared staff work schedules and assigned specific duties
  • Managed a service staff of 62+ servers responsible for providing high quality service and guest satisfaction
  • Created and disseminated employee schedules to keep shifts properly staffed
  • Implemented corrective plans to improve customer service experience

Service Manager/Head of Security

America Gardens
12.2017 - 10.2021
  • Collaborated with other departments to ensure that services were delivered according to established standards
  • Oversaw hiring and training procedures for new personnel to confirm smooth onboarding
  • Experienced with social media and communications platforms
  • Ensured compliance with company policies and procedures as well as industry standards
  • Evaluated employee performance, recommending personnel for promotion, transfer, or dismissal
  • Supervised daily restaurant and bar operations and addressed any workplace inconsistencies or issues
  • Cultivated rapport with clients to build loyalty
  • Responded quickly to meet customer needs and resolve problems
  • Committed to delivering excellent customer service while working in a fast-paced environment
  • Scheduled equipment cleanings, maintenance, and repairs and ordered new equipment and tools
  • Exhibited excellent organizational skills, with the capability to prioritize workloads efficiently
  • Adept at managing multiple tasks simultaneously while meeting deadlines
  • Organized company merchandise and displays to increase brand awareness and product sales
  • Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties

Relief Assistant Manager

QuikTrip
05.2014 - 10.2017

Education

BACHELORS OF SCIENCE - PSYCHOLOGY AND FINANACE

UNIVERSITY OF NORTH TEXAS
05.2018

Skills

  • Attentive
  • Versatile
  • Bilingual
  • Leadership Development
  • Leading a Team
  • Staff Training
  • Workforce Planning
  • Quality Assurance
  • Client Retention Strategies
  • Critical Thinking
  • Risk Management
  • Conflict Resolution
  • Incident Management
  • Operational Efficiency
  • KPI Monitoring
  • Project Leadership
  • DevOps
  • Software expertise

Certification

  • Level 3 Security Certification
  • Armed Commissioned PPO
  • Manager Certification
  • Microsoft Certification
  • OSHA
  • H2S Certification

Extracurricular Activities

Psychology Club

Technology Systems Club

Timeline

Service Operations Manager

Boomerjacks
10.2021 - Current

Service Manager/Head of Security

America Gardens
12.2017 - 10.2021

Relief Assistant Manager

QuikTrip
05.2014 - 10.2017

BACHELORS OF SCIENCE - PSYCHOLOGY AND FINANACE

UNIVERSITY OF NORTH TEXAS

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STEPHON DAVIS