Gerald Good II
Lansing,MI
Summary
Detail-oriented and organized administrative professional with proven experience in office management, clerical support, and scheduling coordination. Skilled in managing daily operations, maintaining accurate records, and providing exceptional administrative assistance to ensure efficiency and productivity. Adept at handling multiple priorities, coordinating calendars, preparing correspondence and reports, and supporting team goals through effective communication and problem-solving. Committed to delivering high-quality service and contributing to a smooth, professional office environment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sous Chef/Kitchen Manager
Story Point
01.2025 - 09.2025
- Trained and managed kitchen personnel and supervised related culinary activity.
- Assisted with menu development and planning.
- Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
Medical Support Specialist
Veterans Healthcare Administration
05.2023 - 05.2024
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Oriented and trained new staff on proper procedures and policies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Answered phone calls and messages for 5 PACT TM providers VA medical facility, scheduling appointments, and handling patient inquiries.
- Maintained accurate patient records for proper tracking of patient history and treatment.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Followed up with patients to reschedule missed appointments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Performed various administrative tasks by filing, copying and faxing documents.
- Prepared and processed patient referrals and transfer requests.
- Conducted patient intake interviews, recording and documenting relevant information.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Career Advisor
Noble Voice
01.2010 - 02.2024
- Developed career and education plans based on individual needs.
- Developed program to work with students and increase interest in higher learning.
- Helped students evaluate course choices and select relevant classes.
- Helped determine possible vocations and build application documents.
- Maintained knowledge of market and diverse career opportunities.
- Developed and implemented individualized academic plans for students.
- Helped students develop organizational, time management and study skills.
- Analyzed student academic records to assess educational and career goals.
- Used standardized assessments to evaluate abilities, interests and characteristics of different students.
Education
Bachelor of Science - Graphic Design/Media Arts And Entertainment
Art Institute of Pittsburgh
Pittsburgh, PA05-2012
Associate of Science - Print And Broadcast Journalism
Defense Information School
Ft. Benjamin Harris Indianapolis Ind.05-1995
Skills
- Accounts receivable procedures
- Data gathering and analysis
- Team collaboration
- Microsoft Office, QuickBooks, Vista GUII CPRS
- Complaint resolution
- Scheduling
- Account updating
- Refunds processing
- Clerical support
- Multi-line telephone operations
- Project management
- Record preparation
- Call center experience
- Calendaring
- Customer relations
- Paperwork processing
- Senior leadership support
- Adaptability and flexibility
Certification
Honorable Discharge USMC 1995
Timeline
Sous Chef/Kitchen Manager
Story Point
01.2025 - 09.2025
Medical Support Specialist
Veterans Healthcare Administration
05.2023 - 05.2024
Career Advisor
Noble Voice
01.2010 - 02.2024
Associate of Science - Print And Broadcast Journalism
Defense Information School
Bachelor of Science - Graphic Design/Media Arts And Entertainment
Art Institute of Pittsburgh