GERALD HERNANDEZ
Hollywood,Fl
Summary
Professional with strong project management and customer relationship skills, specializing in strategic planning and execution of high-impact projects in challenging environments, including hurricane recovery. Proven ability to communicate effectively in both English and Spanish, ensuring high standards of customer service. Experienced in leading diverse teams and fostering robust client relationships while implementing critical project plans. Recognized for expertise in network troubleshooting and equipment maintenance, with a track record of quality assurance in telecommunications projects and major installations.
Overview
31
31
years of professional experience
Work History
FST III
IGT
Miami, USA
11.2022 - Current
- Currently Managing 7 FST’s in the Miami Area to Key West/Assistant Supervisor.
- Lead troubleshooter for Tri-county area overseeing 24 Techs.
- Responsible for Installation’s, Vehicle Inventories/Assignments, Warehouse Inventories, FST Weekly Reports, PM’s, P-card reports, Employee Interviews/Hiring, Timecards/Schedules, Vacation, Quality Assurance, Special Events and major catastrophes, I.E. Hurricane recovery, Penalty Reports (LD’s) and All Other Duties.
- Strategic planning of projects within our company area from organizing to execution, problem solving, using all available resources from Word, Excel, Power Point, PDF files, Outlook and Teams.
- Constant communication oral/email/text/phone with main network operations center for commissioning/decommissioning of private network communication modems and various communication related equipment including VSATs, Radios and Frame relay systems DSL and CDMA systems, including Ventus Cellular systems.
- Net gear programming base station/repeaters.
- Build new master/standalone sites from schematics to build execution.
- VSAT builds from 1.2M to .94M dishes, programming 4020,7000,9260, along with Omni Antennas Yagi Antennas small rubber duck antennas use of MDS Radio technology, including terminating Coaxial cable, LMR400 and CAT5 cable.
- High Customer Service interaction maintain relationship with customers (IE: Lottery) Attention to Detail.
- Ran successful Hurricane recovery project.
- Ran successful ITVM/FSVM/TSP project.
- Previously ran Master conversion Project. Also Coordinated Wal-Mart Pilot Project and in turn received a President’s Award.
- Casino Experience with Resorts World under an NDA with IGT rebuild an entire floor on the cruise ship Install/Removal of Slot Machines.
- Previously worked on Winn Dixie Project and Kmart Project.
Realtor
Stonegate Partners & Associates
02.2016 - 03.2020
- Working part time as a real estate agent buying and selling homes in the South Florida area.
- Purchasing Rehab homes, prepare budget estimates, Coordinate contractors for Rehab, Project Manager for all rehab projects.
FST II
IGT
04.2006 - 11.2010
- Responsible for installation, inventories, employee timesheets, quality assurance, special events and major catastrophes, i.e. hurricane recovery.
- Lead troubleshooter for Tri-county area.
- Constant communication with main network operations center for commissioning/decommissioning of private network communication modems and various communication related equipment including VSATs, Radios and Frame relay systems.
- Build new master/standalone sites from schematics to build execution.
- High Customer Service interaction (Face to Face).
FST I
IGT
09.2005 - 04.2006
- Install and maintain satellite equipment for major lottery machine retailer supplied to various stores, gas stations, etc.
- Responsible for company equipment and replacement parts to ensure continuous operation of GTECH machines.
- Work in a high stress, fast-past environment to ensure continuous operation of equipment.
- High Customer Service interaction (Face to Face).
Custom Furniture Designer
Modulos Design Furniture
10.2004 - 08.2005
- Custom furniture designer, schematics diagrams, machinery electronics maintenance.
Payroll Senior Clerk
Florida Department of Children and Families
Miami, USA
05.2000 - 08.2004
- Maintained Extensive database and Microsoft module’s applications including but not limited to payroll database through use of optical scanner.
- Inputting of working hours for (5,000) Employees in District 11, Annual Leave Sick Leave Special Comp. Regular Comp.
Cable Installer/Lead Tech
U.S.A. Cable Contractors
Miami, USA
09.1994 - 01.1997
- Duties: Home installation of cable service.
- Assistant Supervisor for 24 techs in the Miami area.
- Not limited to custom work performed (wall fishes, buried cable, trench digging).
- Also trained technicians on how to perform their job duties.
- Lead trouble shooter.
- Maintain Fleet trucks by Inventories and recording Mileage.
Education
Harvard Manage Mentor - Online school
Harvard Business School Publishing
Online school01.2018
A.S. - Electronics Engineering Technology
ITT Technical Institute
Fort Lauderdale, Florida01.2000
Skills
- Forklift and scissor lift operation
- Network troubleshooting
- Project management
- VSAT installation
- Equipment maintenance
- Safety certification
- CPR certification
- Bilingual communication
- Quality assurance
- Customer relationship management
- Inventory management
- Technical documentation
- Team leadership
- Effective communication
- Time management
- Strategic planning
- Problem solving
- Attention to detail
- Employee training
- Organization and time management
- Relationship building
- Project planning
- Microsoft Word
- Good Telephone Etiquette
- Problem-solving
- Data management
- Conflict resolution
- Active listening
References
Available Upon Request
Professional Skills
- Digital Fundamentals with Lab
- Integrated Circuits & Design with Lab
- MPU & Industrial App. with Lab
- Electronics Communication with Lab
- Customer Focus
- Decision Making
- Goal Setting
- Stress Management
- Writing Skills
- Coaching
- Career Management
- Leading People
- Budgeting
Accomplishments
- IGT presidents award for a successfull Walmart national contract
Languages
Spanish
Native/ Bilingual
Timeline
FST III
IGT
11.2022 - Current
Realtor
Stonegate Partners & Associates
02.2016 - 03.2020
FST II
IGT
04.2006 - 11.2010
FST I
IGT
09.2005 - 04.2006
Custom Furniture Designer
Modulos Design Furniture
10.2004 - 08.2005
Payroll Senior Clerk
Florida Department of Children and Families
05.2000 - 08.2004
Cable Installer/Lead Tech
U.S.A. Cable Contractors
09.1994 - 01.1997
Harvard Manage Mentor - Online school
Harvard Business School Publishing
A.S. - Electronics Engineering Technology
ITT Technical Institute
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