Gerald Hibbert
Spring Hill,FL
Summary
Detail-oriented Front Office Assistant with experience in customer service and account management. Promoted membership benefits and facilitated renewals, enhancing client satisfaction. Adapted to diverse customer needs in a fast-paced retail environment while efficiently managing transactions and utilizing POS systems.
Overview
21
21
years of professional experience
Work History
Membership Ambassador
BJ’s wholesale
Brooksville, Florida
12.2024 - Current
- Assisted members with renewals, upgrades, and account questions at the membership desk.
- Promote BJ's Wholesale Club membership benefits to shoppers on sales floor.
- Explained BJ's savings programs, services, and club promotions to guests.
Customer Service Representative
Wawa
Brooksville, FL
02.2018 - 11.2024
- Greeted customers at Wawa convenience store, providing friendly and welcoming service to enhance customer experience.
- Processed cash, card, and mobile payments at register, ensuring accurate transactions and efficient service.
- Prepared hoagies, coffee, and beverages following Wawa food safety standards to maintain quality and customer satisfaction., coffee, and beverages following Wawa food standards.
Customer Service Representative
Macy's
Clearwater, Florida
11.2013 - 02.2018
- Welcomed customers warmly at Wawa convenience store. at Wawa convenience store and delivered friendly service.
- Processed cash, card, and mobile payments efficiently, contributing to smooth transaction experiences.
- Prepared hoagies, coffee, and beverages according to Wawa food standards, maintaining quality and customer satisfaction.
Switch board operater
Bristol Community College
Fall River, ME
01.2006 - 12.2012
- Answered Bristol Community College switchboard calls and efficiently routed inquiries to appropriate departments, ensuring seamless communication
- Greeted campus visitors and guided them to college offices and buildings, enhancing their experience and navigation
- Sorted and organized incoming mail, messages, and voicemails for faculty and staff promptly, facilitating effective communication
Education
New Bedford High
New Bedford, MASkills
- Membership management
- Membership sales
- Membership renewals
- Account management
Timeline
Membership Ambassador
BJ’s wholesale
12.2024 - Current
Customer Service Representative
Wawa
02.2018 - 11.2024
Customer Service Representative
Macy's
11.2013 - 02.2018
Switch board operater
Bristol Community College
01.2006 - 12.2012
New Bedford High