Tanisha King
Newark,DE
Summary
To obtain a position that will enable me to utilize my skills and professionalism, while growing within a company or organization.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Window Clerk/Sales Associate
United States Postal Service
10.2020 - Current
- Assist customers complete purchases, locate items needed to ship packages.
- Performed inventory control, such as counting and stocking merchandise.
- Assisted customers by answering questions and fulfilling requests.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Increased sales by offering advice on purchases and promoting additional products.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Correction Officer
NYC Department Of Corrections
01.2018 - 10.2020
- Observed changes in inmate attitudes, personalities and actions during normal conversations and planned events
- Wrote daily reports and maintained logs of inmate activities and behaviors
- Talked with inmates and provided advice for educational, legal and health questions
- Prepared comprehensive written reports to document inmate disturbances and injuries
- Made rounds at specified intervals and conducted head counts and standing counts
- Maintained safety and security of staff conducting multiple security inspections within my tour
- Carefully monitored inmate attendance at meals and activities, inmate behavior and other behavioral issues
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions
- Made regular sanitation and maintenance checks of cells and dorm areas and reported results to appropriate personnel
- Maintained care, custody and control of 15+ inmates housed in Minimum and Maximum secured unit
- Searched building and grounds, living quarters and work areas for contraband
Guest Experience Manager
Madame Tussaud's
08.2005 - 01.2018
- Investigated and resolved customer inquiries and complaints in an empathetic manner
- Cross-trained and backed up other customer service managers
- Adhered to all confidentiality requirements at all times
- Met all customer call guidelines including service levels, handle time and productivity
- Solved unresolved customer issues
- Responsible for making yearly goals in Cafe, Retail, Admissions, and Photo Area
- Scheduled staff shifts to cover peaks and off peak hours
- Motivate staff by doing weekly or monthly incentives
- Responsible for quarterly inventory in all commercial areas
- Process payroll bi-weekly
- Assist with recruiting of new staff
- Responsible for getting new hires train
- Responsible for developing operation supervisors
- Solicited feedback through questionnaires to evaluate levels of guest satisfaction
- Increased customer service ratings through personable service
- Provided services efficiently and with high level of accuracy
- Identified procedure or process changes required to improve performance and productivity.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Partnered with vendors and suppliers to effectively manage and budget.
Education
Bachelors of Liberal Arts and Social Sciences - Liberal Arts and Social Sciences
The College of New Rochelle
New York, NY2016
Skills
- Team Management and Supervision
- Performance Management
- Motivational Leadership
- Complex Problem Solving
- Staff Development and Training
- Schedule Coordination
- Staff Management
- Policies and procedures
- Performance Assessment
- Verbal and Written Communication
Certification
- NYS Certified Peace Officer (CPO)
Timeline
Window Clerk/Sales Associate
United States Postal Service
10.2020 - Current
Correction Officer
NYC Department Of Corrections
01.2018 - 10.2020
Guest Experience Manager
Madame Tussaud's
08.2005 - 01.2018
Bachelors of Liberal Arts and Social Sciences - Liberal Arts and Social Sciences
The College of New Rochelle