Gerald Lindsey
Summary
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Business Office Associate
Carmax Inc.
05.2024 - 12.2024
- Take incoming phone calls from customers and answer questions regarding his/her account
- Resolve any customer issues with their account, and partner with a manager if necessary
- Educate customers regarding their account, finance charges accrual, late fees, credit reporting, payment options and account management.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
Autism ASD 3 paraprofessional
Dyer Elementary School
08.2023 - 05.2024
- Provide support to the instructional program within an assigned classroom with specific responsibility for assisting in the supervision, care, and instruction of special needs students in the regular education classroom, special education classroom, community, and assisting in implementing plans for instruction, monitoring student behavior during non-classroom time, providing information to appropriate school personnel, and attending Individual Education Program (IEP) meetings.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
Front end customer service representative
Walmart
05.2022 - 07.2023
- Responsible for creating a positive, meaningful customer experience while carrying out duties such as ringing up customers at the cash register, accepting payment via credit/debit card or cash and returning change as necessary.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor of Science - Early Childhood Education
Georgia Gwinnett College
Lawrenceville, GA05.2026
High School Diploma -
Discovery High School
Norcross, GA05.2022
Skills
- Outstanding communication
- Leadership
- Accountability
- Time management
- Customer Oriented
- Ability to multitask
- Experience handling High volume Calls
- Experience using computer software such as Word, Excel & Google Docs
- Exceptional Customer service Skills
- Behavior Management
- Effective Communication
- Calm and Patient Demeanor
- Critical Thinking
- Active Listening
- Problem-solving abilities
- Data Entry
Accomplishments
- Substitute Certification July 2022: I completed the online substitute course for GCPS.
- Paraprofessional Certification March 2023: I completed the GACE parapro assessment for GCPS.
Certification
- Certified Paraprofessional, Gwinnett County Public Schools - 03/17/2023
- MCAS - Microsoft Certified Application Specialist
- Sales Essentials Certificate
Singer, expert violin player
I have been singing since I was 7 years old in the church choir. Once I started middle school I started singing in Chorus to perfect my vocals. After 3 years of Chorus, I started to play violin in orchestra, which I have been perfecting for the last for 7 years
Timeline
Business Office Associate
Carmax Inc.
05.2024 - 12.2024
Autism ASD 3 paraprofessional
Dyer Elementary School
08.2023 - 05.2024
Front end customer service representative
Walmart
05.2022 - 07.2023
Bachelor of Science - Early Childhood Education
Georgia Gwinnett College
High School Diploma -
Discovery High School
- Certified Paraprofessional, Gwinnett County Public Schools - 03/17/2023
- MCAS - Microsoft Certified Application Specialist
- Sales Essentials Certificate
Similar Profiles
Patrick WellsPatrick Wells
Digital Product Manager at CarMax Inc.Digital Product Manager at CarMax Inc.
Zhakia JeffersonZhakia Jefferson
Representative II, Specialty Collections at CarMax Auto FinanceRepresentative II, Specialty Collections at CarMax Auto Finance
Felix Lewis IVFelix Lewis IV
Customer Experience Consultant at CarMaxCustomer Experience Consultant at CarMax