Gerald McCauley
Bethany,OK
Summary
Knowledgeable Driver Supervisor with solid background in safely operating and maintaining variety of vehicles. Proven ability to troubleshoot mechanical issues and ensure timely delivery of goods. Demonstrated expertise in adhering to safety protocols and providing excellent customer service.
Overview
23
23
years of professional experience
Work History
Driver Technician
AAA Auto Club Group
Oklahoma City, OK
07.2022 - Current
- Ensured timely and safe transportation of vehicles for service and repair.
- Conducted routine inspections and maintenance on company vehicles to ensure operational readiness.
- Assisted customers with vehicle troubleshooting, providing effective solutions in high-pressure situations.
- Collaborated with team members to streamline vehicle dispatch processes, improving turnaround times.
- Mentored junior technicians on safety protocols and efficient driving practices to enhance team performance.
- Developed training materials on best practices for vehicle handling, contributing to improved service quality.
- Maintained a clean driving record, adhering to all traffic laws and regulations.
- Supported team members during peak periods or absences by assuming additional responsibilities as needed.
- Utilized GPS systems effectively for accurate navigation in unfamiliar areas.
- Assisted in training new employees on company policies, safety procedures, and equipment operation.
- Completed required paperwork accurately and promptly for streamlined invoicing and record-keeping processes.
- Provided exceptional customer service through timely deliveries and professional communication.
- Improved safety and efficiency by conducting thorough vehicle inspections and maintenance.
- Collaborated with dispatchers for optimal routing and delivery schedules to meet daily objectives.
- Enhanced client satisfaction by addressing concerns promptly and providing reliable service.
- Handled emergency situations calmly, employing problem-solving skills to find effective solutions quickly.
- Developed strong relationships with clients to foster loyalty and increase repeat business.
- Ensured accuracy in documentation, maintaining detailed records of deliveries, mileage, and time logs.
Driver
Seaboard Foods
Hennessey, OK
03.2017 - 12.2020
- Driver for Seaboard Foods
- Maintained accurate logs of deliveries and vehicle maintenance records for accountability.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
Branch Manager
IMPERIAL VENDING
Oklahoma City, OK
07.2011 - 10.2013
- Branch Manager
- Merchandising
- Heat Cases
- Fixing Machines
- Ran a 8 man crew and a warehouse financial and merchandising
- Led daily operations, ensuring optimal service delivery and customer satisfaction.
- Managed team performance, providing mentorship and training to improve skills and productivity.
- Analyzed sales data to identify trends, informing decision-making for product selection and placement.
- Implemented process improvements that increased efficiency in vending machine servicing schedules.
- Coordinated with marketing teams on promotional strategies to drive revenue growth across branches.
- Ensured compliance with health and safety regulations, maintaining high standards across all operations.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
- Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
- Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
- Enhanced branch visibility and market presence by orchestrating community engagement initiatives.
- Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
Used Car Sales Manager
David Stanley Automotive Group
Oklahoma City, OK
03.2008 - 06.2013
- Led team to exceed monthly sales targets through strategic inventory management and customer engagement.
- Developed training programs to enhance sales team performance and product knowledge, resulting in improved customer satisfaction.
- Analyzed market trends to adjust pricing strategies and increase competitive edge within the used car market.
- Implemented new CRM system for streamlined customer follow-up processes, enhancing lead conversion rates.
- Fostered relationships with local financing institutions to facilitate smoother transaction processes for customers.
- Mentored new sales staff, providing comprehensive training on company processes and best practices for successful selling.
- Maintained a deep understanding of competitor offerings and pricing strategies, positioning our dealership as the top choice for prospective buyers.
- Negotiated competitive deals with customers, ensuring maximum profit margins while maintaining customer satisfaction.
- Hired, trained and monitored performance of salespeople to establish sales quotas and manage sales goals.
- Conducted regular appraisals of pre-owned vehicles, ensuring accurate pricing based on market value and vehicle condition.
- Coached sales team to drive traffic through phone and online appointments and referrals to meet or exceed sales targets.
- Collaborated with finance department to secure customer financing options and close sales efficiently.
- Built strong customer relationships through exceptional service and follow-up communication.
Car Sales Manager
AUTO MAX DODGE CHRYSLER JEEP
SHAWNEE, OK
01.2003 - 05.2008
- Led sales team to achieve monthly targets through strategic planning and effective coaching.
- Analyzed market trends to adjust pricing strategies, enhancing competitive positioning.
- Developed and implemented training programs for new sales associates, improving team performance.
- Fostered relationships with customers to enhance loyalty and drive repeat sales.
- Managed inventory control effectively by closely monitoring stock levels, coordinating timely vehicle purchases, and maintaining organized lot displays.
- Increased car sales by implementing effective marketing strategies and collaborating with the advertising team.
- Optimized dealership''s online presence by updating website content regularly, ensuring accurate vehicle listings with attractive photos and descriptions.
- Developed and maintained strong relationships with key clients to ensure repeat business and referrals.
- Adapted sales approach during economic downturns by offering flexible financing options and focusing on budget-friendly vehicles, maintaining consistent revenue streams.
- Implemented effective communication channels between departments, fostering teamwork and collaboration towards shared goals.
- Collaborated with finance department to secure competitive financing options for customers, resulting in increased sales.
- Mentored new sales staff members, guiding them through company procedures and product knowledge training.
- Conducted thorough analyses of competitor pricing strategies to remain competitive within the market while maximizing profit margins.
- Streamlined sales process, reducing paperwork and administrative tasks for a more efficient workflow.
- Improved overall customer buying experience to safeguard dealership revenue.
Education
Electrical Engineering
Oklahoma State University
Stillwater, OKAssociate of Applied Science - Electrical Engineering
Oklahoma State University
Stillwater, OKSkills
- Route driver and route manager
- Car salesman (10 years)
- Delivery driver experience
- Warehouse experience
- Communication and coordination
- Safety compliance
- Defensive driving techniques
- Route planning
- Logbook record-keeping
- Emergency response preparedness
- Strong work ethic
Additional Information
Very hard and dedicated worker
Timeline
Driver Technician
AAA Auto Club Group
07.2022 - Current
Driver
Seaboard Foods
03.2017 - 12.2020
Branch Manager
IMPERIAL VENDING
07.2011 - 10.2013
Used Car Sales Manager
David Stanley Automotive Group
03.2008 - 06.2013
Car Sales Manager
AUTO MAX DODGE CHRYSLER JEEP
01.2003 - 05.2008
Electrical Engineering
Oklahoma State University
Associate of Applied Science - Electrical Engineering
Oklahoma State University