Gerald Murrell

The Gopher Hole (student store) functions much like a normal food service business. While working I did everything from running the register(POS) to making the drinks, even planning future sales and products. Behind the scenes I've done cost breakdowns and cash closeouts. Lastly, I have supervised and trained the underclassmen.

• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
• Answered customer telephone calls promptly to avoid on-hold wait times.