Gerald Pitts
Oak Park,IL
Summary
Dynamic and results-oriented professional with extensive experience in front desk operations and guest services, notably at Mainstay Suites. Excelled in night audit procedures and financial reporting, significantly reducing errors through meticulous account balancing. Demonstrated exceptional problem-solving abilities and a strong work ethic, enhancing customer satisfaction and operational efficiency. Skilled in multitasking and organization, adept at fostering positive guest relations. Articulating myself well enough to get positive responses and interactions which initiated positive overall feedback for several positions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Night Auditor/ Receptionist
Mainstay Suites Pa675
02.2024 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
Sanitation Technician
Bloomer Chocolate Factory
12.2022 - 01.2024
- Cleaned certain pieces daily and maintained weekly, monthly, and semi-annual procedures for less critical lines.
- Supported quality control measures by thoroughly sanitizing production equipment between product runs.
- Reduced cross-contamination risks by properly handling chemicals and maintaining designated storage areas.
- Collaborated with team members to complete large-scale cleaning projects within established timeframes.
Receptionist/ Recieving Clerk
State of Illinois
06.2017 - 10.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
Education
BA In Islamic Studies - Religious Education
American Islamic College
Chicago, ILGED -
Rend Lake College
Ina, ILMaster Gardener - Agriculture
University of Illinois At Urbana-Champaign
Champaign, IL10.2019
Skills
- Front desk operations
- Multitasking and organization
- Problem-solving
- Strong work ethic
- Night audit reports
- Guest services
- Reservations
- Guest relations
- Account balancing
- Customer service
- Night audit procedures
- Posting charges
- Credit and cash payments
- Financial reporting
Certification
Certified in the use of AI as well through the Google Certification Program.
Timeline
Night Auditor/ Receptionist
Mainstay Suites Pa675
02.2024 - Current
Sanitation Technician
Bloomer Chocolate Factory
12.2022 - 01.2024
Receptionist/ Recieving Clerk
State of Illinois
06.2017 - 10.2022
BA In Islamic Studies - Religious Education
American Islamic College
GED -
Rend Lake College
Master Gardener - Agriculture
University of Illinois At Urbana-Champaign
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