Gerald Spanarkel
San Tan Valley,AZ
Summary
To leverage experience and success within the organization to obtain a position of increased responsibility and longevity. The position of Senior Network Infrastructure Technician represents the most desirable upward progression from current position.
Overview
20
20
years of professional experience
Work History
Network Infrastructure Technician
Chandler Unified School District #80
12.2021 - Current
- Installed and maintained data and voice circuits through routers, switches and LAN/WAN devices.
- Provided exceptional customer support, addressing technical concerns with clear communication skills.
- Created training guides MOP (Method of Procedure)
- Played a key role in successful migration projects by conducting site surveys while supporting external partners and vendors to meet company goals.
- Streamlined MDF, IDF and data center operations through effective cable management and equipment organization.
- Implemented network infrastructure upgrades for improved system reliability and efficiency.
- Conducted thorough documentation of network architecture, enabling efficient troubleshooting processes when needed.
- Enhanced network performance by troubleshooting and resolving connectivity issues.
- Supervised inventory control efforts maintaining an organized stock of critical networking components.
- Ensured smooth integration between legacy systems and new technologies during upgrade projects.
- Reduced downtime, conducting routine maintenance on switches, routers, and other hardware.
- Coordinated with vendors to procure necessary equipment at cost-effective prices without compromising quality.
- Delivered comprehensive training sessions for junior technicians, promoting professional development within the team.
- Increased network stability by monitoring systems for potential issues and proactively addressing them.
- Monitored network hardware operations to evaluate proper configuration.
- Diagnosed and executed resolution for network and UPS backup issues.
- Repair/replaced CAT5 or CAT6 data drops and wallplates
Service Assurance Technician II
Cox Communications, Inc.
05.2010 - 12.2021
- As team leader and escalation technician trained, mentored, and supported team members.
- Provided detailed reporting on performed maintenance and repairs to support overall network health and recovery efforts.
- Dressed and installed fiber cabling and hardware.
- Conducted troubleshooting/testing for DS1, DS3, PRI's, POTS, P2P, RFC2544, DWDM backbone, OC3, OC12, OC48 and OC192 circuits at customer premises or data centers.
- Collaborated with networking personnel at providers and data centers to determine origination points for faults and recover from malfunctions.
- Replaced failed hardware in server rack systems, UPS backup power supplies and other field serviceable components.
- Identified and immediately resolved issues with network devices.
- Worked with outside vendors for fiber installations and service.
- Assessed and responded to network system alerts, prioritizing serious faults to rapidly address downtimes.
- Configured rack server network hardware considering rail depth, hardware mounting and cable routing.
- Performed necessary maintenance to support network availability.
- Troubleshot hardware to determine and rectify network problems.
- Utilized various test equipment such as OTDR, Spectrum Analyzer, Voltage/ohm meter, CAT5 cable tester, Phone test set, and other tools.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
Universal Home Technician III
Cox Communications, Inc
05.2005 - 05.2010
- Certified in installation and servicing of Digital Cable TV, High Speed Internet, and Telephony for Cox Residential customers.
- Maintained high quality assurance standards and safety protocols.
- Consulted with customers about needs and proposed additional services.
- Completed new connects, reconnects, disconnects and service changes for residential and commercial customers.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, TDR test meter and signal level meters.
- Provided training on use, troubleshooting and calibration of equipment.
- Operated equipment, vehicles and tools with optimal safety procedures to prevent injuries.
- Enhanced system performance for clients through routine maintenance checks and system upgrades.
- Streamlined installation processes through effective organization, planning, and coordination with other team members.
- Installed boxes, routers, telephone, and home automation devices.
- Adapted quickly to changing industry trends and technologies, ensuring the ability to proficiently install and service a wide range of home technology systems.
Education
Certification -
Udemy Training Courses
Chandler, AZSchool Graduate - Network+
Ottawa University
Mesa, AZ08.2009
High School Diploma -
Clovis High School
Clovis, NM05.1991
Skills
- Teamwork and collaboration
- Leadership
- Time Management
- Cable/Fiber Management
- Customer Service
- Telephony POTS/VOIP
- Computer proficiency
- Power Tool Proficiency
- Network installation
- IP addressing
- Network configuration
- Diagnostic testing
- TCP/IP protocol
- System upgrades
- CAT5 cable testing
- Fiber Optic testing
Accomplishments
Over 19 years of technical knowledge in network operations troubleshooting, preventative maintenance, training, special projects and escalation technician experience makes me a perfect fit for this position. As a past team leader, I've successfully mentored and trained new team members to meet department proficiency score card goals to align with field operation standards of 90%. I was lead technician for Cox Service assurance team working along with vendors, contractors and external partners to build ASU's network infrastructure and successfully meet goal date. Recently completed the Galveston Elementary School re-build project and was the point person coordinated with contractors, McCarthy construction, Special Systems and ISP partner Cox Communications in getting the network and telephony circuits installed and successfully completed before deadline. Currently I'm attending Leadership Academy training to include completing professional development training through Udemy certification courses and will continue ongoing learning and to grow throughout my career at Chandler Unified Schools #80.
Timeline
Network Infrastructure Technician
Chandler Unified School District #80
12.2021 - Current
Service Assurance Technician II
Cox Communications, Inc.
05.2010 - 12.2021
Universal Home Technician III
Cox Communications, Inc
05.2005 - 05.2010
Certification -
Udemy Training Courses
School Graduate - Network+
Ottawa University
High School Diploma -
Clovis High School
Similar Profiles
Meredith GauthierMeredith Gauthier
Kindergarten and ELD Teacher at Chandler Unified School District/Chandler Online AKindergarten and ELD Teacher at Chandler Unified School District/Chandler Online A
Micah OchsMicah Ochs
Teacher at Chandler Unified School DistrictTeacher at Chandler Unified School District
Amy LoseyAmy Losey
Teacher at Chandler Unified School DistrictTeacher at Chandler Unified School District