Gerald Whetstone
Minocqua,WI
Summary
I worked as a driver/general laborer for 37 years at
Ritchie Lakeland Oil Co. with the last 2 1/2 years of my employment i was dispatching for 15+ drivers.
I currently own/operate Stay Rooted Care LLC which provides independent care for individuals that want to remain in their home environment.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Owner/Operator Since March of 2017
Stay Rooted Care LLC
03.2017 - Current
- Developed and implemented operational strategies to enhance service delivery in caregiving.
- Established a loyal customer base through targeted marketing campaigns, referral programs, and personalized customer experiences.
- Consulted with customers to assess needs and propose optimal solutions.
- Employed prompt decision-making and in-depth research to resolve issues.
Driver/Dispatcher
Ritchie Lakeland Oil Co.
06.1989 - 01.2026
- Operated company vehicles to deliver fuel products safely and efficiently.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Maintained accurate logs of deliveries and vehicle maintenance records.
- Collaborated with dispatch to optimize delivery routes for timely service.
- Delivered exceptional customer service by addressing client inquiries on-site.
- Trained new drivers on operational protocols and safety procedures.
- Implemented process improvements that enhanced delivery efficiency and reduced delays.
- Monitored industry regulations to ensure compliance in all driving activities.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Obtained signatures from customers upon delivery of goods.
- Enhanced customer satisfaction by providing courteous and efficient service during deliveries.
- Improved route efficiency, leading to reduction in average delivery times.
- Drove safely in various weather and road conditions to avoid accidents.
- Minimized liability by consistently following road rules when driving.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Generated consistent referrals and repeat business by providing friendly and fast service.
- Coordinated logistics for timely deliveries to ensure customer satisfaction.
- Monitored vehicle locations using GPS tracking systems to optimize routes.
- Managed communication between drivers and customers to address inquiries efficiently.
- Implemented process improvements that enhanced dispatch efficiency and accuracy.
- Oversaw daily dispatch activities, ensuring compliance with safety regulations and company policies.
- Directed dispatching, routing, and tracking of 15 + fleet vehicles.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Analyzed customer feedback and provided solutions to improve customer service.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled and organized delivery routes.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Assisted in resolving customer complaints and grievances.
- Communicated with customers to provide delivery updates and resolution.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
Education
High School Diploma -
Stratford K-12 / Lakeland Union High School
Stratford, WI / Minocqua, WI06-1992
Wisconsin AST/remover Cleaner - Wisconsin Certified AST Installer/remover Cleaner
Wisconsin DATCP
Ashland, WI03-1992
Skills
- Wisconsin certified AST installer/remover cleaner
- Hazmat certified
- MSHA certification
- 40 hour OSHA hazardous certification
- Confined space certification
Certification
- Wisconsin certified AST installer/remover cleaner
- time frame 3/15/26 - 6/15/24
Timeline
Owner/Operator Since March of 2017
Stay Rooted Care LLC
03.2017 - Current
Driver/Dispatcher
Ritchie Lakeland Oil Co.
06.1989 - 01.2026
High School Diploma -
Stratford K-12 / Lakeland Union High School
Wisconsin AST/remover Cleaner - Wisconsin Certified AST Installer/remover Cleaner
Wisconsin DATCP