After a successful career in franchising, I have sold my business and want to return to my roots in Yellowstone Park. My life long career in business and customer service has prepared me well for this next phase of my life.
Overview
41
41
years of professional experience
Work History
Owner/Operator
Dairy Queen Of Eagle River
02.2001 - 10.2023
Purchased, Managed day-to-day operations, and then sold $1 million business
Dealt with all aspects of customer service and personnel management
Assessed income and expenses and adapted plans to improve profit levels.
Hired and supervised hundreds of employees over 23 years. This included scheduling, firing, and mentoring all staff.
Set up financing and re-financing of business
Handled all local marketing and interfaced with central corporation on national marketing programs
Kept all building areas and equipment functional and well-organized
Drove sales from a start of $370.000 to $1 million annually.
Purchased, set-up, trained. and troubleshot 3 separate computerized Point of Sale Systems
International Business Consultant
International Dairy Queen
06.1988 - 01.2001
Supervised franchised operations in China, Japan, Korea, the Philippines, Thailand, Malaysia, Singapore, and other Asian countries.
Profit and Loss responsibility for my business unit.
Traveled frequently and independently to these countries. Studied Japanese language (not fluent).
Opened Dairy Queen and Orange Julius stores in these countries, including the first store in China (which now has 500 stores).
Visited wilderness areas in Inner and Outer Mongolia, Korea, Alaska and Indonesia.
Was a trainer at "DQU" - the national training center for new franchisees, from 1989 to 1991.
Opened domestic Dairy Queen stores as part of "opening team" from 1988 to 1989
Seasonal Employee, Yellowstone Park
Yellowstone Park Service Stations, Hamilton Stores
05.1982 - 10.1986
Pumped gas in the summers of 1984, 1985 and 1986. Spent the winter of 1986 managing the Canyon gas station for snowmobiles.
Worked at Hamilton Stores in 1982 and 1983.
Was a Park Service volunteer at the Fishing Bridge Visitor Center in 1983 and 1984.
Education
Bachelor of Science - Business Management
University of South Dakota
Vermillion, SD
05.1985
Skills
Personnel Management
Financial Planning
Certified carnivore tracker for Wisconsin DNR Board member of Timber Wolf Information Network https://wwwtimberwolfinformationorg/meet-the-board-members-of-twin/
Life long fly-tier and fly-fisher Have taught courses on these subjects
Timeline
Owner/Operator
Dairy Queen Of Eagle River
02.2001 - 10.2023
International Business Consultant
International Dairy Queen
06.1988 - 01.2001
Seasonal Employee, Yellowstone Park
Yellowstone Park Service Stations, Hamilton Stores