Geralda Audatte
Coconut Creek,FL
Summary
Dynamic and professional individual with a robust understanding of the hospitality and food and beverage industries, complemented by extensive knowledge of cuisine and wine pairings. Recognized for a strong work ethic and adaptability, dedicated to enhancing customer experiences through genuine interactions. Proven expertise in inventory control, property intake, logistics, and administrative support within regulated or secure environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cocktail Server
CoConut Creek Casino
Coconut Creek, FL
03.2024 - 11.2025
- Engaged with guests in a fast-paced casino atmosphere, ensuring prompt and attentive service.
- Analyzed guest preferences to recommend beverages that complement current promotional offerings.
- Implemented systematic organization and cleanliness protocols for cocktail service area and bar operations.
- Delivered exceptional service by greeting guests with a personable demeanor and accurately processing beverage requests while discussing menu options.
- Verified identification to ensure compliance with service regulations.
- Executed beverage preparation, ensuring quality and presentation for both alcoholic and non-alcoholic selections.
Bartender
Topgolf
Pompano Beach, FL
11.2023 - 03.2024
- Created inviting atmospheres and curated beverage selections to ensure a delightful drinking experience for patrons.
- Maintained a clean and sanitary bar area while efficiently serving drinks to enhance customer experience.
- Reviewed and refined order details and presentation to guarantee quality and consistency in service delivery.
- Followed precise recipes to prepare and maintain ingredients, ensuring optimal freshness and flavor in dishes.
- Monitored and enforced alcohol handling sanitation and safety procedures, ensuring systematic dating, labeling, and rotation of all beverage items.
- Assisted in receiving deliveries and maintained accurate records of daily supply inventory for bar management.
- Monitored and adjusted bar inventory to maintain sufficient stock levels in support of operational efficiency.
- Conducted thorough cash drawer assessments post-shift, verifying funds received against transaction records.
Server
Bahama Breeze
Oakland Park, FL
12.2021 - 01.2024
- Engaged with customers to ensure satisfaction and enhance service quality in a fast-paced restaurant environment.
- Streamlined communication with kitchen team to ensure efficient and reliable food delivery operations.
- Streamlined guest order handling by leveraging point-of-sale systems to ensure timely and precise transactions.
- Executed systematic cleaning and organization of dining areas and service stations, promoting a welcoming environment for patrons.
- Facilitated onboarding of new servers by providing comprehensive guidance on menu items and service standards to elevate customer satisfaction.
- Handled guest inquiries and swiftly addressed issues to maintain exceptional customer satisfaction.
- Resolved customer inquiries and issues promptly to ensure a seamless service experience.
- Oversaw the setup of dining areas and restocked supplies during opening and closing shifts to maintain operational efficiency.
- Managed interactions with numerous daily customers, focusing on service excellence.
- Executed order intake procedures, ensuring timely and correct service delivery.
Bartender
Bahama Breeze
Oakland Park, FL
12.2021 - 01.2024
- Executed beverage preparation and service, ensuring timely delivery and customer satisfaction in a fast-paced environment.
- Facilitated customer satisfaction by efficiently processing orders and delivering snacks and drinks.
- Identified customer needs and preferences, delivering strategic recommendations for improved satisfaction.
- Executed precise mixing of ingredients to deliver high-quality cocktails for patrons.
- Curated and delivered engaging presentations of bar menu selections to attract patrons.
- Conducted identification checks to validate that customers meet the legal drinking age standards.
- Monitored and restocked bar supplies to maintain service efficiency.
- Implemented strategies to nurture positive guest interactions and ensure memorable experiences.
- Conducted regular reviews of food and beverage practices to guarantee regulatory compliance.
Hostess Trainer
Shooters Waterfront
Fort Lauderdale, FL
01.2022 - 06.2023
- Engaged with guests warmly and amiably to create a welcoming environment.
- Managed seating chart updates and coordinated guest placements to ensure efficient service.
- Evaluated seating and dining patterns to improve operational workflow and customer satisfaction.
- Managed guest reception and seating processes to ensure immediate and favorable interactions.
- Optimized reservation system functionality to facilitate effective seating arrangements and manage guest traffic.
Server
Benihana
Fort Lauderdale, FL
10.2020 - 04.2022
- Managed customer interactions in a fast-paced restaurant environment to ensure satisfaction and loyalty.
- Engaged with kitchen team to streamline processes for efficient and accurate food delivery.
- Streamlined guest order handling by leveraging point-of-sale systems to ensure timely and precise transactions.
- Executed systematic cleaning and organization of dining areas and service stations, promoting a welcoming environment for patrons.
- Guided new servers in mastering menu items and adhering to established service standards.
- Handled guest inquiries and resolved concerns swiftly, contributing to enhanced guest satisfaction.
- Resolved customer inquiries and issues promptly to ensure a seamless service experience.
- Managed interactions with a high volume of customers daily, prioritizing service excellence and responsiveness.
- Recorded customer orders swiftly while ensuring accuracy and attention to detail.
- Managed cash transactions with precision, following company guidelines to maintain financial integrity.
- Interacted with customers, resolved questions, and highlighted specials to optimize profitability.
Cashier
Walmart
Sunrise, FL
03.2019 - 08.2020
- Managed point-of-sale systems to ensure accurate and efficient processing of customer transactions.
- Executed cash handling procedures and balanced cash register to uphold operational integrity.
- Executed return and exchange procedures, ensuring compliance with established company policies.
- Oversaw cash register functionality, accurately processing diverse payment types while maintaining a high standard of operational efficiency.
- Achieved high customer satisfaction by processing cash and credit card payments accurately. Delivered prompt receipt issuance and change provision to enhance service efficiency.
- Assisted customers by answering questions and offering insights into store products and services.
- Managed payment transactions and delivered correct change to uphold financial accuracy and customer satisfaction.
Customer Service Representative
Teleperformance
North Lauderdale, FL
06.2018 - 02.2019
- Resolved customer queries using multiple communication methods, ensuring effective interaction.
- Implemented active listening strategies to understand and resolve customer complaints with a focus on empathy.
- Detailed customer interactions in the system, providing a reliable reference for subsequent inquiries.
- Addressed customer complaints with urgency and professionalism, ensuring timely solutions and positive experiences.
- Guided customers through product selection, managed order placements, resolved billing concerns, processed returns and exchanges, and delivered technical support.
- Performed systematic follow-up calls to verify customer satisfaction following issue resolution.
- Streamlined order processing procedures, improving response times and customer satisfaction.
- Resolved customer inquiries using CRM software to enhance service efficiency.
Education
Bachelor of Arts - Criminal Justice/ Social Worker
Florida Atlantic University
Boca Raton, FL05.2027
Associate of Arts - Criminal Justice
Broward College
Coconut Creek, FL05.2025
Skills
- Secure data management
- Safeguarding sensitive materials
- Secure environment
- Service excellence
- Speed and efficiency
- Proficient in organizing tasks
- Responsible alcohol service
- Safe food management practices
- Highly reliable
- Multitasking and organization
- Social services knowledge
- Effective listening
Certification
Food Handler Certification
Timeline
Cocktail Server
CoConut Creek Casino
03.2024 - 11.2025
Bartender
Topgolf
11.2023 - 03.2024
Hostess Trainer
Shooters Waterfront
01.2022 - 06.2023
Server
Bahama Breeze
12.2021 - 01.2024
Bartender
Bahama Breeze
12.2021 - 01.2024
Server
Benihana
10.2020 - 04.2022
Cashier
Walmart
03.2019 - 08.2020
Customer Service Representative
Teleperformance
06.2018 - 02.2019
Associate of Arts - Criminal Justice
Broward College
Bachelor of Arts - Criminal Justice/ Social Worker
Florida Atlantic University
Education and Training
true
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer